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2011's key milestones were:
- We kicked off our Centennial celebration, which will extend through the end of 2012.
- We reached an all-time high of more than 103 million requests from consumers for information on businesses and charities.
- Local BBBs received 927,000 consumer complaints, conducted hundreds of investigations, and began issuing regular “Scam Alerts” to warn consumers about fraudulent businesses and practices.
- CBBB integrated its U.S. and Canadian operations, and made our dispute resolution services seamless between the two closely allied economies.
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