Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Robb & Messer Moving and Storage has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRobb & Messer Moving and Storage

    Moving Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/25/2015

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Robb & Messer Moving and Storage offers moving services, storage and packaging supplies and equipment.

    Business Details

    This is a multi-location business.

    Find a Location

    Robb & Messer Moving and Storage has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      PO Box 6506, Santa Rosa, CA 95406-0506
      BBB File Opened:
      9/17/2015
      Years in Business:
      9
      Business Started:
      9/24/2014
      Business Started Locally:
      9/24/2014
      Accredited Since:
      9/25/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 191870 for this business, issued by Bureau of Electronic and Appliance Repair. The expiration date of this license is 2/28/2025.

      These agencies may include:

      Bureau of Electronic and Appliance Repair

      4244 South Market Court, Suite D

      Sacramento CA 95834-1243

      (916) 999-2041

      http://www.bearhfti.ca.gov/

      BBB records show a license number of 3227968 for this business, issued by Federal Motor Carrier Safety Administration. The expiration date of this license is 2/28/2025.

      These agencies may include:

      Federal Motor Carrier Safety Administration

      1325 J St Ste 1540

      Sacramento CA 95814

      (800) 832-5660

      http://safer.fmcsa.dot.gov/CompanySnapshot.aspx

      Type of Entity:
      Partnership
      Number of Employees:
      4
      Alternate Business Name
      • Robb and Messer Moving and Storage
      Hours of Operation

      Primary

      M:
      7:00 AM - 7:00 PM
      T:
      7:00 AM - 7:00 PM
      W:
      7:00 AM - 7:00 PM
      Th:
      7:00 AM - 7:00 PM
      F:
      7:00 AM - 7:00 PM
      Sa:
      7:00 AM - 7:00 PM
      Su:
      7:00 AM - 7:00 PM
      Business Management
      • Mr. Kyle V. Messer, Partner
      • Mr. David T. Robb, Jr, Partner
      Contact Information

      Principal

      • Mr. David T. Robb, Jr, Partner

      Customer Contact

      • Mr. David T. Robb, Jr, Partner

      Industry Tip

      BBB Tip: Hiring a mover

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/08/2021

      Complaint Type:
      Product Issues
      Status:
      Answered
      As part the delivery our furniture, per contract that we signed with **** and Messer, any furniture that was disassembled by the movers should have been reassembled upon delivery. On 9/5/21 upon delivery of the furniture only the beds were assembled but 8 bookcases, one tv stand, 3 TVs, 2 floor lamps, and a cabinet ,that were disassembled at the origin, were not reassembled. The driver in charge of the move left abruptly after assembling the 2 beds and didnt check if we were satisfied with the moved. Additionally, number of the hardware needed for assembly were missing. When contacted our move coordinator and asked for refund for undelivered services, he said he didnt have that Power and only offered to send someone to help with reassembly. Unfortunately I have already spent time and effort to reassemble the furniture. This should have been done at the delivery per the contract. They were very quick in charging us a very high premium for this service but not able to deliver.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ann/Geraldine K

      1 star

      08/04/2023

      I wish I had seen these reviews before I gave them $10000 to move me from CA to GA only to find out they hired some guy who I could have found and hired! Too many precious items were damaged to mention and. we were never contacted by them again after numerous phone calls and emails!Funny how nice they were when we set this move up! Doesnt matter what the mover did, (accidents happen)he was such a nice guy! Apparently they have threatened him and put him on suspension and are making him deal with us! Where is the company I hired and paid. I am filing a BBB complaint because I do not appreciate being ignored from someone I hired and i paid A Ton of money to! I hope anyone reading this would agree with me!

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.