Business ProfileforAryco HVAC

Terrible Company with Horrible Customer Service! Do Not Waste Your Time and Money with this Company! My AC stopped working, no cold air coming out and it just happened to be the hottest week 99 degrees... Called this company, they told me to wait 2 days for their technician to come out. After two grueling hot days, their technician came by with no utility belt, no ladder, and just took a stroll around my house. I told him the issue and he asks if he can access the roof. I told him yes but he needs a ladder. He then tells proceeds to tell me that he does not have a ladder with him and that he will be back with one tomorrow. I asked him how is this even possible for them to come out without a ladder when I put in the call 2 days ago. It's 98 degrees outside and you're telling me to wait another day... So then he proceeds to tell me that he will be back later, worst case scenario next day. As soon as this guy leaves, I get a call from the company with a lady screaming at me at the top of her lungs about how their company has never had a rude customer like me, that I was to suffer the heat because the technician from earlier refuses to come back, and that no other technician from their company want to come to by house because I was so rude... So, don't waste your time and money dealing with this company! BEWARE!!!

Dear Mr ****

I'm sorry you had a bad experience. If you can provide a day and time when we made our visit we can possibly track down the employees you were in contact with to make sure proper customer service can be provided to others in the future. We can't find any information from the name and email used from your post. Hope you were able to get someone else to help you.

Regards,

*** ****** COO
Aryco HVAC
Monrovia CA
XXX-XXX-XXXX
arycohvac.com

The date your technician came by was the 8.9.22. The day this work was called in was at 8.7.22. You technician was supposed to arrive to my place between 12-2 pm. Instead your technician didn't get here until 2:30. Anyways, the technician was a short guy with a beard wearing glasses. Didn't introduce himself or did he have a name tag. If you look on Google at your business, there are photos of all the five technicians you guys have. It's the only guy that's wearing glasses if you really want to identify him.