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Find a Location

myLAB Box, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileformyLAB Box, Inc.

    Health and Wellness

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1905 Wilcox Ave STE 214, Los Angeles, CA 90068-3813
    BBB File Opened:
    12/18/2018
    Years in Business:
    10
    Business Started:
    12/1/2013
    Business Incorporated:
    10/24/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of C3723570 for this business, issued by Secretary of State-Corporations

    These agencies may include:

    Secretary of State-Corporations

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://businesssearch.sos.ca.gov/

    Type of Entity:
    Corporation
    Business Management
    • Ms. Ursula Hessenflow, President/COO
    Contact Information

    Principal

    • Ms. Ursula Hessenflow, President/COO

    Customer Contact

    • Ms. Ursula Hessenflow, President/COO
    • Mrs. Marie Shaine Legaspi

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/30/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Back in July 2023 I had unprotected ***. I was concerned about possible diseases so I ordered a STD kit for $199. Surprised, it not only said I had hepatitis C but probably Herpes with an Equivocal result. The treatment for HVC is in the tens of thousands and HSV is for life. Well I got tested again and no Hepatitis of any kind whatsoever?! I was skeptical about herpes because I haven't had a single outbreak. This virus is supposedly hard to test for if you have no physical symptoms and yet supposedly still possible. So I did the only reasonable thing I could do, smoke, vape and eat like garbage. But nothing I did made me have an outbreak and almost 8 months later, not a single one. During this time not only did they not reach out to me but they are hard to reach. When I did finally get a callback, they offered to charge me for a retest to be sure? They also set me to quest diagnostic which to this day I question who really paid for my test there because I am in the military and the circumstances were very questionable. The fact remains that there results were false! You put drops of blood on 5 circles on a piece of paper while other companies fill vials. I got ripped off and I think they illegally mishandled my results because after offering me a retest for HSV, They sent me to quest diagnostic for a retest for HCV? Why not retest me for both with their own resources within the company. Are they not confident in their own equipment? Something tell me there was a breach of confidentiality. I still have access to old test results but the one with the positive results has been blocked.

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Terry M

    1 star

    04/03/2024

    myLAB Box immediately charges your credit card but doesnt actually send out your order. The company sends a fake shipping confirmation that does not contain a tracking number nor an expected delivery date. I contacted myLAB Box customer service and was given a tracking number only to later learn from ***** that while a shipping label had been generated, no package had been sent. myLAB Box uses false promises and deceptive business practices to get your business. Dont believe anything they say!

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