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          GotPrint has 1 locations, listed below.

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            • GotPrint

              7625 N San Fernando Rd Burbank, CA 91505-1073

              BBB Accredited Business

            Business ProfileforGotPrint

            Graphic Printing
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.1/5stars

            Average of 39 Customer Reviews

            Customer Complaints

            56 complaints closed in last 3 years

            21 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/7/2007

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            Years in Business:
            22
            Business Started:
            5/15/2001
            Business Incorporated:
            5/15/2001
            Accredited Since:
            8/7/2007
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Printograph, Inc.
            Business Management
            • Ms. Kristina Keshishyan, Director of Human Resources
            Contact Information

            Principal

            • Ms. Kristina Keshishyan, Director of Human Resources

            Customer Contact

            • Ms. Sonik Artounian, President
            • Ms. Kristina Keshishyan, Director of Human Resources
            Additional Contact Information

            Fax Numbers

            • (818) 252-3010
              Primary Fax

            Phone Numbers

            Customer Complaints

            56 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/12/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Got Print offers a Broker's Account program. In order to qualify, customer needs to fulfill 4 criteria, according to Got Print (screen grab attached). I am fully eligible for the program, and on 09.26.23 I was provided access to the program.On 01.02.24, I received an incoherent email from the Broker's Program, ******************************************** advising me that my Broker's Account was cancelled. The email, copied below, contained numerous logical inconsistencies and filled with false accusations pertaining to my orders. Rather than request proof, Got Print's inept representative made baseless assumptions and false accusations. "Please note, during an internal audit we found that your orders are for (xxxx) which seem to be the same company as (xxxx). As previously mentioned, your orders must be for resale and not intended for your own personal or promotional use. Your broker account will be converted to a retail account which you can access using the same credentials on GotPrint.com. In addition, unfortunately your account will not qualify for tax exemption. All order will remain taxable."An auditor's job is to seek evidence and request documentation, not make false assumptions. As I fully fulfill all criteria necessary for a Broker's Account, my request is for Got Print to reestablish my Broker's Account, or to advise me what documentation they need from me in order to reestablish it. Additionally, I wish to see credentials of the "auditor" hired by Got Print since, counter to their false claim, no audit was performed. If Got Print fails to upgrade my account, I will conclude that the company is engaged in false advertising, and will take further steps accordingly.Thank you,*****
            Read More

            Customer Reviews

            39 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Matthew M

            02/07/2024

            12 years reg ordering monthly. the quality and customer service has dropped last order ******** was unable to read any text they claim file issue. it also had trim issues. they claim file issue. the proof Clearly shows trim is proper. and file we printed at another print house next day and was clear. this has happened 4 times this year with different issues. one has yet to be corrected and never received item have phots and records. Thinking the new crew ? sadly would no longer recommended

            GotPrint Response

            02/08/2024

            The files the customer uploaded were not flattened, which caused the issues on the order.  We clearly state on the website to flatten files to prevent issues, this was a file issue, not a printing issue, however we did send the customer an email 2/7/24 that if they return the order to us, we will refund the print cost as a courtesy.

            Thank you

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