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08/09/2011
St. Louis BBB helped lead a large effort to address the fraudulent business practices referred to as "extended warranties." These contracts often contain provisions that make it difficult to collect on repair costs.
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06/28/2011
Consumers continue to tell the BBB they feel tricked by the auto service contract industry's misleading advertising or duped into spending thousands of dollars for contracts with little or no value.
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05/20/2011
Worthless service contracts sold by the Vehicle Service Contract (VSC) industry have cost consumers millions of dollars nationwide, a Better Business Bureau (BBB) study concludes.
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10/25/2010
If you have a “lifetime” warranty on your windows, roof orauto parts, you might want to dig out your paperwork and read the fine print.Apparently the meaning of “lifetime” – when pertaining to warrant
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11/29/2007
A new Better Business Bureau (BBB) national survey conducted by market research firm Kelton Research finds that more than four in ten (42 percent) Americans admit they do not look at extended warranty policies that come with their purchase. Further, nearly half (46 percent) of the consumers surveyed do not read service contracts either.
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11/28/2007
Stop before you throw away those contracts or receipts this holiday season and take the time to read the fine print on extended warranties, service contracts and return/exchange policies. It may end up saving you money.
A new Better Business Bureau (BBB) national survey conducted by national market research firm Kelton Research finds that nearly half (46 percent) of Americans admit they do not read service contracts and more than four in ten (42 percent) do not look at the extended warranty policies that come with their purchase.
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04/11/2006
(Arlington, VA., April 11, 2006) -- The Better Business Bureau released data today showing that in 2005 the BBB handled 37,862 complaints nationwide involving automobile warranty claims brought by car owners against participating manufacturers. Over the course of its 25 year history, BBB AUTO LINE has assisted 1.8 million automobile owners resolving warranty claims. (2005 state by state data)
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07/01/2005
Warranties for Newly Built Homes: Know Your Options
For many people, a home is the most expensive purchase they ever make. It’s no wonder, then, that buyers of newly built homes are interested in warranties, which promise to repair or replace certain elements of the home, if necessary, within a certain time. According to the Federal Trade Commission, the nation’s consumer protection agency, if you’re considering a home warranty it’s important to understand what it covers, how to make a claim, and the process for resolving disputes that may arise between you and the builder or warranty company.
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05/05/2005
Home warranties are gaining in popularity with both home sellers and buyers. Sellers are finding that purchasing a home warranty is a good way to attract buyers, and buyers are finding that a warranty can save them a significant amount of money during the first few years in their new home. But sometimes home warranties can cause confusion when it comes to what is and isn't covered.
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10/01/2001
If you are buying a car or major appliance, whether in a retail store, by catalog, or online, you may be offered a service contract. To many consumers, buying a service contract is like buying "peace of mind" from repair hassles. An estimated 50% of all new car buyers, and many used-car and major appliance buyers, purchase service contracts. The cost can range from $50 to $500, depending on the length and amount of coverage provided. Some consumers, however, may be paying for more protection than they need.
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10/01/2001
When you make a major purchase, the manufacturer or seller makes an important promise to stand behind the product. It's called a warranty. Federal law requires that warranties be available for you to read before you buy even when you're shopping by catalog or on the Internet. Coverage varies, so you can compare the extent of warranty coverage just as you compare the style, price, and other characteristics of products.
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