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07/28/2009
BBB is advising businesses today that there are many methods of providing arbitration services that can help consumers resolve disputes while allowing businesses to foster relationships with customers.
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03/25/2003
Are you having trouble getting a manufacturer to honor a "money back" guarantee? Have you reached an impasse with a company over its misleading advertising or having problems with a product or service failing to perform as promised? Chances are, the Better Business Bureau can help you resolve your dispute quickly and at minimal or no cost.
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12/04/2002
Each year Better Business Bureaus assist millions of consumers with their complaints against businesses, helping to resolve more than two-thirds of the disputes processed. BBBs achieve this impressive resolution rate by serving as impartial arbiters, trusted by consumers and businesses alike. While the public can be quick to assign blame to merchants for disputes that may arise, decades of experience have shown that not every complaint can be attributed to the policies, practices or product of the retailer. At times the consumer bears some, or even all, of the responsibility for the dispute that is at issue.
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08/01/1998
How frustrating! You buy a product and it breaks. You try to return it or have the company fix it, but don't succeed. You talk with the salesperson, speak with the manager, and write letters to the company, and still you're not satisfied with the company's response.
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08/01/1998
No doubt you've purchased a product or service that you weren't happy with. Rather than accepting the situation, take action. After all, businesses want to keep you happy so you'll keep coming back. The Federal Trade Commission suggests these simple strategies for resolving a problem you may have with a product or service.
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