What to do When a Collection Agency Starts Calling

BBB reminds consumers of their rights under the Fair Debt Collection Practices Act

AUSTIN, Texas - Sept. 24, 2012 — If you use credit cards or owe money on loan, you are considered to be “in debt.”  If you fall behind on a payment to your creditors, you may be contacted by a debt collector. Your Better Business Bureau has received close to 50 complaints in the past month against collection agencies and is reminding consumers about their rights.

Consumer complaints allege debt collectors used threats to force consumers into paying their alleged debt, did not provide adequate proof of the debt when requested and continuously harassed consumers after they were asked not to or told the debt was incorrect.