U.S. Air Force Joins BBB Military Line Program

7/16/2007

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The Council of Better Business Bureaus (CBBB) announced today at a ceremony at the Pentagon in Washington, DC that it has signed an agreement with the U.S. Air Force to formally establish BBB Air Force Line – part of the greater BBB Military Line program – designed to serve the specialized consumer needs of Air Force personnel and their families.

“Our nation’s Air Force is on the front lines in support of our country and we at the BBB want to be sure that they and their families receive the best treatment from the business community here at home,” said Steven J. Cole, president and CEO of the CBBB. “We look forward to working with the Air Force to achieve that goal.”

The BBB Air Force Line program brings the full resources of the Better Business Bureau to the Air Force consumer, no matter where that person is located, through a dedicated Web site and targeted education efforts.

“Locally, our BBBs will work with Air Force bases in their areas to provide consumer classes and briefings, and will also work with businesses in their service areas to ensure ethical treatment of military customers,” Cole added.

The BBB Air Force Line will:

  • Assist Air Force personnel with complaints against unresponsive businesses;
  • Provide Reliability Reports to support pre-purchase decision-making and objective, trustworthy advice on businesses across the nation;
  • Supply guidance through focused education efforts and easily accessible information on how to avoid being victimized by predatory lenders, misleading advertisements, high-pressure salespeople and other suspect business practices; and
  • Help identify trends and emerging marketplace issues impacting Airmen and their families through BBB data tracking.

“The BBB is a resource and tool everybody can use. It’s not just about the Air Force and its families, it’s the roll down effect across the nation that’s really important,” said Mr. Timothy A. Beyland, Assistant Deputy Chief of Staff for Manpower and Personnel, for the U.S. Air Force.

The U.S. Air Force joins the U.S. Army and U.S. Navy in partnering with the BBB Military Line program. The long-range goal is to extend the program to all of the military services.

“The BBB Military Line program tailors our curriculum to the issues we see affecting service members based upon the complaint data we receive. This keeps the program material fresh and relevant,” said Holly Petraeus, Senior Program Consultant for BBB Military Line, “The BBB Military Line Program is here to support Airmen, to be their advocate, and to share our knowledge of the marketplace.”

The BBB Military Line program is supported through funding from the Department of Justice and the Boys’ and Girls’ Clubs of America, with additional, private-sector sponsorship from Patton Boggs, LLP.

The BBB Air Force Line Web site can be found at www.airforce.bbb.org or as a link from www.military.bbb.org or on the BBB’s main page at www.bbb.org.

About the BBB System
BBB is an unbiased organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB membership contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free business Reliability Reports and charity Wise Giving Reports, and educational information on topics affecting marketplace trust. To further promote trust, BBB also offers complaint and dispute resolution support for consumers and businesses when there is a difference in viewpoints. The first BBB was founded in 1912. Today, 128 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than 3 million local and national businesses and charities. Please visit www.bbb.org for more information about the BBB System.

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