Texas Attorney General suspends ATV dealer’s license
New Braunfels’ The Family Exchange defrauded consumers in 39 states
AUSTIN, Texas - Oct. 25, 2011 – The Texas Attorney General has resolved an enforcement action against New Braunfels based The Family Exchange and its owners Brandon and Debra Olson. The company, which also operates as Olson Powersports, Big Time Powersports, Big Time ATV and Star Power cannot sell motor vehicles online or in person for five years as a result of surrendering their sales license. Additionally, consumers defrauded by the company may receive refunds distributed by the AG’s office.
Better Business Bureau first warned consumers about The Family Exchange in September 2009 following several allegations of undelivered motor vehicles. Consumers complained to BBB that, despite paying in full for ATVs, dirt bikes and other motor vehicles, the company did not deliver products in the expected time frame, if at all. Additionally, consumers complained they were unable to reach the business with requests for refunds or repairs under the terms of their warranty agreements.
Over the past 36 months, BBB has processed 149 complaints against The Family Exchange from consumers in 39 states. 108 complaints were left unresolved or unanswered by the company. The value estimated by these consumers for their defective or undelivered products totaled nearly $110,000.
To read the full final judgment against The Family Exchange, click here.
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Contact BBB serving Central, Coastal, Southwest Texas and the Permian Basin at (512) 445-4748.