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CPSC’s New Publicly Available Consumer Product Safety Information Database


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The U.S. Consumer Product Safety Commission (CPSC) is the leading federal agency charged with ensuring the safety of consumer products.  We protect families from risks of injury, death, fires and property damage from thousands of types of consumer products, including items that many of you use every day, such as computers, kitchen appliances, power tools, and air conditioners.

From the first day I took over as Chairman of CPSC, I have been committed to making the agency more open to the public and to families.  Just a few weeks ago, we launched our biggest open government project to date.  CPSC has unveiled a new publicly searchable database of incident reports that we receive about the use of consumer products.

The database is posted on the website SaferProducts.gov, and it makes available online for the first time the product safety reports we receive from consumers, public safety entities, medical professionals, and child care providers.

We would like to show you how the database can be used to report a hazard relating to the use of a consumer product.  You can also use the database to search for incident reports and recall information on merchandise that you own already or may be thinking of purchasing.

Knowing how to use SaferProducts.gov will help you to avoid purchasing potentially hazardous or recalled products, to access important safety information, and become connected to the CPSC.

We urge the BBB community to click on this link to watch a video demonstration of the process for reporting an incident to CPSC.  Please share this message with friends and family who you think would be interested.  We hope you’ll connect with us on Twitter @OnSafety and through our blog, which aims to answer your questions.

Under the Consumer Product Safety Improvement Act (CPSIA), each report that CPSC receives about a hazardous product is transmitted directly to the product’s manufacturer or private labeler within five business days, as long as the report meets minimum standards. The manufacturer then has ten business days to add a comment, if they choose to, before the report is published in the database. Manufacturers may also claim that the report contains confidential or materially inaccurate information.

Because of these tight timelines, it is important that CPSC be able to reach manufacturers quickly in the event that we receive a report about their product. To that end, it is critical that all manufacturers and private labelers register with SaferProducts.gov so we can communicate with them quickly.

We urge all BBB accredited businesses who represent manufacturers or private labelers to click here to register their companies with the database, and to click here to watch a short video tutorial demonstrating how to register.

We are grateful for the involvement of BBB in our new consumer database, and we look forward to our continued partnership to keep customers and employees safe and to increase trust and integrity in the marketplace.  
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