Consumer Alert: High Pressure Security Alarm Salesmen

4/5/2012

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The Better Business Bureau of Saskatchewan is warning consumers to beware of high-pressure Security Alarm salesmen going door-to-door selling alarms and services.  Every year the BBB has receives a number of inquiries and complaints from consumers and municipalities who have been contacted regarding the sale of home security alarms and services.  This is the time of year that security alarm salesmen will be going door-to-door.  The BBB offers the following tips if you are thinking about acquiring a home security alarm system. 

 

TIPS: 

  • Reputable businesses won’t require signatures at the door.  Take the time to read the documentation at your leisure.  If the sales pitch has a limited time offer attached to it, ask the sales person to leave immediately and close your door. 
  • Obtain competitive quotes from businesses offering similar services.  Contact the BBB to check out the business or to obtain a list of businesses offering similar service. 
  • Ask for references who have had the service in the past, then contact the references and discuss their level of satisfaction with the service.
  • Direct sellers going door to door must be licensed under Consumer Protection in Saskatchewan.  Ask for a copy of their Direct Sellers License.  Ask for the address of the Registered Office in Saskatchewan for the business.
  • Most urban municipalities require seasonal businesses engaged in door-to-door sales to be licensed in the municipality.  Ask for a copy of that municipal business license. 
  • Contact your home insurer and request a list of reputable service providers in the home security business from them.  Ask your insurer if there is a discount available on your insurance premiums if you install a monitored home security system.
  • Ask the sales person at your door for all the details including installation costs, monthly monitoring costs, term of the contract, how are contracts renewed, how product failures are handled, how service failures are handled, and what happens if you decide to move.   
  • If you choose to enter a contract with a door-to-door sales person or with another service provider, insist on full training during normal business hours, and insist that installation be done between 9:00 a.m. and 5:00 p.m., or at the very least at your convenience.  There is no need to install home security systems in the evening. 
  • Do not leave your home unattended while the installation is occurring. 
  • Before you sign any contract, take the time to read the fine print. 
  • Under the Direct Sellers Act consumers may cancel any contract executed at home, provided such cancellation is provided in writing to the Saskatchewan office of the business within 10 calendar days of its execution.  


The Better Business Bureau reminds all consumers and businesses to use caution and carefully review all invoices for products and services before paying.  If a consumer or business has any questions regarding these calls, please contact the Better Business Bureau of Saskatchewan. 

 

Information on companies (members and non-members) and educational publications can be accessed by calling the Better Business Bureau of Saskatchewan at (306)352-7601 or by e-mail at info@bbbsask.com or visit us on the web at www.sask.bbb.orgThe Better Business Bureau of Saskatchewan is a non-profit organization funded by over 1,200 business members throughout the province.

 

“The BBB… developing, encouraging and promoting

ethical business practices in the marketplace.”

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