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BBB Warns Daily Deal Shoppers about Complaints on SaveMore.com

12/20/2011

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Dallas, TX, December 20, 2011 -- Daily deal sites, with cut-rate prices on a variety of offers, are a strong draw for Internet shoppers. But a bargain price is no deal if the product isn’t delivered. The Better Business Bureau (BBB) warns shoppers who are going online to shop for last minute gifts and gift cards that SaveMore.com, 4550 Excel Parkway, Suite 100, Addison, TX, has been the subject of 227 complaints in the last few months from customers across the country. Complaints concern non-receipt of vouchers; non-delivery of products such as cell phone covers, water bottles, and watches; and gift card vouchers that don’t work. Product orders are fulfilled by sites including GadgetGear.tv, ElectronicSkins.net, Reusable Bags.tv, TheVaseStore.net, SlapGear.net, and others.

Customers also complain that calls and emails aren’t returned, and at times the line appeared to be disconnected. Customers report that posts about their problems on SaveMore.com’s Facebook page are removed and a block is placed on future posts.

Due to the complaint record, SaveMore.com has a BBB rating of F, the lowest rating on a scale from A+ to F. Of the 222 complaints on the business, 89 are closed, with most of those resolved and 7 unresolved. The other 138 complaints – all filed since mid-November – are awaiting an answer by the business or confirmation from the customer on a resolution.

“Although SaveMore.com answers complaints with assurances that problems have been addressed and makes credits and refunds, the complaints continue,” said Jeannette Kopko, spokesperson for the BBB serving Dallas and Northeast Texas. “Customers expect that businesses should not only address individual complaints, but also look into and correct the causes of complaints.”

In mid-December a woman in Grapevine, TX, complained that she didn’t receive jewelry purchased as a Christmas gift: “I have placed 10+ calls a day and left voicemails with every phone call … To this day I have not received a return call nor a return email … they have a Facebook page so began posting requests for information on my order. I subsequently was noticing that my posts were being deleted from their FB pages without providing any information about my order … I am counting on this merchandise for Xmas presents and need to ship them to Canada in time for Xmas. 5 weeks should have been plenty of time to have the merchandise shipped to me.”

Another complaint from a woman in Middletown, PA, says the vouchers she received didn’t work. “SaveMore.com offered a deal where you get a $25 JCPENNEY card along with $50 Restaurant.com card for a total of $25.  The voucher for the offer did not work at either company.  JC Penney knew nothing of the offer and the voucher didn't work at the restaurant.com site.  I purchased with my credit card and I'm currently disputing the charge.”

Some complaints on SaveMore.com are concerning poor quality of products. A woman in Westminster, CA, complained about a teeth whitening kit: “What I finally received in the mail is TOTALLY UNACCEPTABLE:  teeny tube, unwrapped (lacking any packaging whatsoever), in opened-condition (!). It's not a 'Kit', it's not hygienic, it's not even labelled with anything …”

BBB accepts customer complaints and sends complaints to the business for a reply. Then BBB checks with the customer to see if the matter is resolved. Complaints are closed as resolved, unresolved, or unanswered. Information on complaints closed during the last 36 months, the BBB's standard reporting period, is included in BBB Business Reviews. BBB processes complaints on both BBB Accredited Businesses and non-accredited businesses.

BBB offers these tips for shopping online:

Trust your instincts – Don’t hesitate to pass up a deal that’s too good to be true --- it could cost you dearly in the end.

Use trustworthy Web sites – Check out businesses at www.bbb.org. If there’s a BBB Accredited Business seal on the seller’s website, click on it to verify.

Pay with a credit card – Under federal law you can dispute the charges if you don’t receive the item, or there are unauthorized charges on your credit card.

Keep documentation of your order – Print the final confirmation page or email confirmation, and keep for future reference and as a record of the purchase.

Check your credit card statements often – Don’t wait for paper statements; either call credit card companies or check online regularly.

Know your rights – Federal law requires that orders made by mail, phone or online be shipped by the date promised or, if no delivery time was stated, within 30 days. If the goods aren’t shipped on time, the shopper can cancel and demand a refund. There is no general three-day cancellation right, but consumers do have the right to reject merchandise if it’s defective or was misrepresented. Otherwise, it’s the company’s policies that determine if the shopper can cancel the purchase and receive a refund or credit.

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