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Thousands May Lose Internet Access on July 9, but Fix is Easy

7/2/2012

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Arlington, VA –  Hundreds of thousands of Internet uses may lose their online access on July 9, 2012, and Better Business Bureau is urging all consumers and businesses to run a quick and easy diagnostic test to see if their computers are infected. The FBI’s DNS Changer Working Group can detect the malware and explain how to fix infected machines.

“Everyone should check to see if their computer is infected,” urged Katherine Hutt, spokesperson for the Council of Better Business Bureaus. “It takes less than a minute to check and, if your equipment is clean, there is nothing more you need to do. If your computer is infected, the DNS Changer Working Group recommends the necessary steps to save your computer. But this must be done by July 9th or you could lose internet access.”

Last November, the FBI took down the servers of international hackers operating out of Estonia. The hackers had already successfully downloaded malware onto more than half a million computers, turning off virus updates and redirecting consumers to fraudulent websites. If the servers had simply been shut down, the victims’ computers would no longer be able to access the internet. Instead, the FBI set up clean servers to replace the ones that were running the scam, and victims have been redirected to those clean servers ever since, usually without any knowledge they’d been infected in the first place.

Originally the rescue servers were to be active until March, but a court ruling extended the program until July 9th. At that time the clean servers will be turned off and anyone who is still infected with the malware will lose their internet access. The FBI believes there are still about 360,000 infected computers in a dozen countries, including the U.S. and Canada.


ABOUT BBB:

For 100 years, Better Business Bureau has been helping consumers find businesses, brands and charities they can trust. In 2011, consumers turned to BBB more than 100 million times for Business Reviews on more than 4 million companies and Charity Reports on 11,000 charities, all available for free at www.bbb.org. The Council of Better Business Bureaus is the umbrella organization for 116 local, independent BBBs across the United States and Canada, as well as home to its national programs on dispute resolution and industry self-regulation.

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