Getting Your TV/VCR Repaired

You take your television or VCR in to be repaired. You don't expect the cost will be much because the appliance is not that old. But to your surprise, you receive a bill for more than what the TV or VCR is worth. Did you just get ripped off? How will you know? Unfortunately, there are some TV/VCR repair businesses out there that aren't very trustworthy.

The Better Business Bureau (BBB) receives numerous complaints from consumers who get swindled by companies charging for unnecessary repairs. To avoid being taken, the BBB offers the following tips:

• Get referrals. Ask your friends and relatives for names of repair companies they've used and would recommend.
• Contact the BBB to see if any complaints have been filed against the repair company you're considering.
• Ask the repair company to give you referrals and follow-up with each one. If they hesitate or can't supply any names, look elsewhere.
• Get a written estimate before any work is done. Find out exactly how much the services will cost and make sure that the amount quoted includes all the materials and labor charges.
• If possible, get at least two estimates for the work that needs to be done.
• Do not pay for repair work in advance.
• If the repair person comes to your home, make sure you supervise their activity.
• Pay by check or credit card whenever possible. It's more difficult to catch repair con men when you pay in cash. Make sure you get a receipt that shows you've paid for the repairs.
• Check your warranties. Some household items are covered by long-term warranties; you may be able to get the manufacturer to repair it at no charge.

If you're offered an additional service contract when you buy your TV/VCR, ask yourself if it's worth it. Oftentimes the service agreement expires before any repair work is needed or it doesn't cover the part needing repair.

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