Scam Alert: BBB Warns of Phone Scam in which Caller Attempts to Gain Access to Consumer’s Computer

March 28, 2014

GREENVILLE, SC - Better Business Bureau is alerting consumers to a phone scam in which the caller claims to be from a company called Prime Technology, LLC. The caller informs the consumer that they may have a virus on their computer and offers them a maintenance plan, all in an effort to gain remote access to the consumer’s computer.

Recently, consumers from North Carolina, California and Illinois have contacted the BBB to report that they received a call from Prime Technology, LLC, in which the representative informed them that they had discovered a virus on their computer. The consumer from Winston Salem, NC, said the company called her in December and told her they thought she had viruses on her computer and that they would look at her computer and offer her a year of maintenance service for $249. The company then called again on February 27 and stated that her computer was infected with Russian viruses and that they would need an additional $249 for a three-year security watch.

Prime Technology, LLC, claims to be located in Greenwood, SC, at 720 Montague Ave., Suite 202. However, upon further investigation, BBB has determined that the address given is not a physical address for the company and is actually a UPS store. Better Business Bureau has also confirmed that the company does not have an active, local business license and is not registered with the South Carolina Secretary of State.

BBB urges consumers to follow these tips to protect themselves from scammers attempting to access their computer:

Go through your service provider directly. If you are concerned your computer may be exposed to viruses or other security threats, contact your service provider directly. Some providers offer free tools that can help detect and remove viruses.
Install virus detection. To help protect your computer from viruses make sure you have virus detection software installed on your computer. This software can also help identify if a virus appears on your computer.
Don’t trust cold calls. Never give out personal information, over the phone, to someone you don’t know. If the caller claims there is a security threat to your computer, hang up and call your computer company directly.
Find a computer repair company you can trust. Go to to locate a BBB Accredited Business you can trust.

About the Better Business Bureau of the Upstate:
Better Business Bureau of the Upstate (BBB) is a private, non-profit organization that serves the public interest by promoting ethical business practices. BBB’s mission is to be the leader in advancing marketplace trust in the 10 counties served which includes Abbeville, Anderson, Cherokee, Greenville, Greenwood, Laurens, Oconee, Pickens, Spartanburg and Union. BBB accomplishes this mission by creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models and denouncing substandard marketplace behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization's high standards of ethical business behavior. BBB is the preeminent resource to turn to for objective, unbiased information on businesses and charities. For more information, call (864) 242-5052 or visit

About the Better Business Bureau (BBB):
For more than 100 years, the Council of Better Business Bureau made up of 114 local BBB’s has helped consumers find businesses and charities that they can trust. In 2012, consumers turned to the BBB for business reviews on more than 4 million companies and 11,000 charities. Information is free and available at