BBB AUTO LINE is Fast, Fair and Saves You Money

March 06, 2014

Is your car making a funky noise? Do the lights not work? Itcould be a lemon. For more than 30 years, BBB AUTO LINE has helped consumersresolve "lemon law" complaints quickly and at no cost. Our disputeresolution program covers car warranty issues against participatingmanufacturers, and we have helped more than two million consumers.

Learn more about BBB AUTO LINE.

Know your lemon law

Every state has a lemon law that makes automakers responsiblefor vehicles that fail to meet performance and safety standards, regardless ofthe warranty. BBB has details on state laws, but make sure you keep alldocumentation on your vehicle, its history, repair orders, etc. Take notes whenyou talk to your dealer or repair shop, and keep track of how many days yourvehicle is out of commission.

Find out more about the lemon laws in your state.

Is my car included?

Most automakers agree to participate in BBB AUTO LINE to resolvetheir consumer complaints quickly and efficiently. And we've made it easy foryou to check and see if your car, truck, van or SUV is included. If you are lookingfor a new vehicle, check this list and see if your top choices are covered.These manufacturers stand behind their vehicles and are committed to workingwith consumers fairly.

Check out a list of participating manufacturers.

File your complaint

At BBB AUTO LINE, we strive to make resolving your lemonlaw complaint as simple as possible. Our role is to open communication betweenyou and your manufacturer and to assist in the speedy resolution of your autowarranty or lemon law dispute. We will guide you each step of the way: throughcollecting documentation, negotiating a possible settlement and navigating thearbitration process. 

File a complaint.

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