BBB Accredited Business since

Southern Vinyl Siding & Window Mfg Inc

Additional Locations

Phone: (800) 722-9966 Fax: (864) 843-3662 View Additional Phone Numbers 107 Alison Street, Liberty, SC 29657 http://www.southernwindow.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Southern Vinyl Siding & Window Mfg Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Southern Vinyl Siding & Window Mfg Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 4
Problems with Product/Service 3
Total Closed Complaints 7

Additional Information

top
BBB file opened: August 10, 1996 Business started: 02/01/1995 in SC Business incorporated: 08/02/1995 in SC
Type of Entity

Corporation

Business Management
Mrs. Maria Gillespie, President Mrs. Michelle Moore, Office Manager
Contact Information
Principal: Mrs. Maria Gillespie, President
Business Category

Windows - Installation & Service Siding Contractors


Additional Locations

  • 107 Alison Street

    Liberty, SC 29657 (864) 843-9966

  • P O Box 2

    Liberty, SC 29657 (864) 843-9966

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 801-4601(Phone)
  • (864) 226-9771(Phone)
  • (864) 230-4073(Phone)
  • (864) 242-1032(Phone)
  • (864) 542-1006(Phone)
  • (864) 843-0606(Phone)
  • (864) 843-9239(Phone)
  • (864) 843-9966(Phone)
  • (864) 882-9577(Phone)
  • (864) 843-5789 (Fax)
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Complaint Detail(s)

1/21/2015 Guarantee/Warranty Issues
8/28/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: This complaint is directed to Southern Vinyl Window Mfg.,Inc. 864********* or 1-800-***************, SC. whose lifetime warranty guarantees replacement of defective/damaged windows. My windows have spotting and fog inside gas filled/uv window panes. Since early 2013 I have been contacting aforementioned company to replace the defective ones, here is summary of events:On 3-13-13 repair person arrived/identified 9 windows needing replacement. He said windows would be ordered and appointment would be made for installation. He said this would take a few months. After many calls, he returned a year later 4-14-14. Two windows were replaced and he broke another. He wasn't able to replace the others because he had brought wrong size windows. He left after he told us he would order correct windows and make follow up appointment.An appointment was set for 8-12-14 at 1pm, no show, no call, no explanation.I contacted company again (****** @ 864# listed above)and was told the building boom has put production behind and would contact me for new appointment date. Still waiting.

Desired Settlement: Replace defective windows immediately with verification that they are of equivalent quality.

Business Response:

Please note that the customer has been called and an appointment has been made for Friday September 12th to replace the missing units.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID********, and find that this resolution is satisfactory to me. 

Regards,

****** ******


5/19/2014 Problems with Product/Service
2/3/2014 Problems with Product/Service
1/13/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased windows in 1999 and they came with a life time guarantee. I had to have them replaced 4 times due to defects on their end. I have been calling 2 times a month since June 2013 and no one will call me back. They did send a repair man out in June to see what the issue was and he agreed it was doing it again that the windows done in the past. But since they will not take my calls or return my calls. My next step will be a lawyer.

Desired Settlement: I want better quality windows so I do not have to deal with this company again or gets my windows replaced every few years.

Business Response:

We have spoken to the customer and offered to update her existing windows with an upgraded version.  She was in agreement with this and the replacement is scheduled for Thursday - January 16th at 10:00 am. 

Thank you,

****** *****

Job Coordinator - Southern Vinyl Window Mfg.

 

 

 

 

 
 

 

 

 

10/14/2013 Guarantee/Warranty Issues | Complaint Details Unavailable
8/28/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am filing this under "Customer Service" but, it also includes contract, product, service and guarantee issues.In my of this year, my husband and I contacted this company to have the patio door on our home replaced. We gave them a sizable deposit in cash and were told that we would have our door in four weeks. A representative came out almost a week later and measured the opening. We did not hear from them again unless I called. The four weeks stretched to almost 8 weeks.When the workers arrived, on July 8th, and began to install the door, it was discovered that the door was built to open on the left instead of the right. I ad to call the company twice before they agreed to send someone out to solve that problem. Once the door was installed, I paid the remainder of the almost $2,000.00 in cash. I received a receipt, but no warrantee paperwork.I called the office twice since then and still have not received my paperwork. The trim on the inside of the stationary side of the door is coming loose, the handle has come loose and had to be repaired. I am very dissatisfied with this company.I would NEVER recommend this company nor will I use them again.

Desired Settlement: I want my paperwork, I want the repairs done.

Business Response: We have not received, until today, a complaint for service. As soon as I received the complaint I responded in a very timely manner. The repair has been completed. A warranty has been mailed to *** ****** and I also hand delivered a warranty to her. If you have any further questions or if theres any thing more I can do please feel free to contact me. I was not aware there was an issue at the ****** residence. If I had been made aware of this I certainly would have responded much sooner.



Thank you, 
********* ********
Service Coordinator