BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Southern Vinyl Siding & Window Mfg Inc

Additional Locations

Phone: (800) 722-9966 Fax: (864) 843-3662 View Additional Phone Numbers 107 Alison St, Liberty, SC 29657 http://www.southernwindow.com ! There is an alert on Southern Vinyl Siding & Window Mfg Inc !


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

On 4/20/2016 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.
  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Southern Vinyl Siding & Window Mfg Inc include:

  • 22 complaint(s) filed against business
  • Failure to respond to 12 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Failure to comply with arbitrated decision or mediated settlement

Factors that raised the rating for Southern Vinyl Siding & Window Mfg Inc include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 15
Problems with Product/Service 7
Total Closed Complaints 22

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning guarantee and warranty issues.  BBB determines the business failed to eliminate the pattern of complaint, at which time the rating deduction for failure to address a pattern of complaint shall be taken.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Southern Vinyl Siding & Window Mfg Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 10, 1996 Business started: 02/01/1995 in SC Business incorporated 08/02/1995 in SC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

LLR/ Labor Licensing & Regulation
110 Centerview Dr. Suite 102 Synergy Business Park, Columbia SC 29210
http://www.llr.state.sc.us/pol/residentialbuilders
Phone Number: 803-896-4696

Type of Entity

Corporation

Business Management
Mrs. Maria Gillespie, President Mrs. Michelle Moore, Office Manager
Contact Information
Principal: Mrs. Maria Gillespie, President
Business Category

Windows - Installation & Service Siding Contractors

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.