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Click for BBB Rating on Firestone Tire & Service Centers

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

According to information in BBB files this company operates a chain of more than 1,700 company-owned automotive tire and service stores throughout the United States.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Tire & Service Centers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

The company's headquarters and company-owned locations throughout the country participate as members of the BBB.


BBB Complaint Information

Find aggregate BBB complaint information for Firestone Tire & Service Centers. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Firestone Tire & Service Centers.


Additional Information

BBB file opened: October 16, 1992 Business started: 01/01/1900 in TN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

SC Department of Revenue
300 A Outlet Point Blvd, Columbia SC 29210
https://www.sctax.org
Phone Number: 803-898-5000

Business Management
Mr. Alan Hyslop, Manager
Contact Information
Customer Contact: Mr. Bob Edmunds, District Manager
Principal: Mr. Alan Hyslop, Manager
Business Category

Tire Distributors & Manufacturers Battery Repairing & Rebuilding Shock Absorbers Tire Dealers Auto Inspection Stations Auto Repair & Service Brake Service Mufflers & Exhaust Systems Tire Retread & Repair Battery Supplies

Alternate Business Names
Expert Tire GCR Tire Center Mark Morris Tire

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    333 East Lake Street

    Bloomingdale, IL 60108

  • THIS LOCATION IS NOT BBB ACCREDITED

    50 Century Boulevard

    Nashville, TN 37214 (864) 271-8473

  • 923 Haywood Road

    Greenville, SC 29615 (864) 271-8473 (864) 271-8473

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/21/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My mother visited the branch on Feb 17th, 19th, 22nd 2014. She had work done for 68.43$, 444.01$, and 587.77$. Somehow someone that works for firestone was ok with them placing these 3 charges to my credit card. I was not present for these purchases nor did i authorize them. They did not have my firestone credit card or my ID with them at time of purchase. I called on 27th and got one fixed and reversed for 587.77$. However i called again today and spoke with **** the manager, with very little help to offer, he was very unhelpful. Credit card holders beware

Desired Settlement: Refund the amounts to my account, and put a identity theft on that Credit card therefore a drivers license or credit card must be present at time of purchase.

Business Response: We had resolved this issue back on 2/28/14 and on 3/13/14 with the customer.  I called  *** ******* today and confirmed the issue had been addressed and he confirmed.  All accounts were billed correctly on the dates noted. He was satisfied with our response.  it was a clerical error that we fixed immediately once notified.