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BBB Accredited Business since

Charter Communications

Additional Locations

Phone: (800) 955-7766 View Additional Phone Numbers   http://www.charter.com


Click for BBB Rating on Charter Communications

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers a full range of advanced communication services, including video, high-speed Internet, and telephone.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Charter Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Charter Communications. BBB of E. Missouri & S. Illinois has the full report as that BBB handles all complaints for Charter Communications.


Additional Information

BBB file opened: January 23, 1987 Business started: 01/23/1997 in 0 Business incorporated 11/03/1999 in MO
Type of Entity

Corporation

Business Management
Mr. Neil Smit, C.E.O. Mr. Jana Brewer, Customer Care Operations Ms. Niecy Brown, Quality Manager Mr. Michael Henry, Escalation Manager SE Division Mr. Vickie Mason, Customer Care
Contact Information
Customer Contact: Ms. Michelle Corey, President
Principal: Mr. Neil Smit, C.E.O.
Business Category

Television - Cable, CATV & Satellite

Alternate Business Names
Charter Communications II, L P Charter Communications-Greenville Spectrum REACH

Additional Locations

  • 1042 Woodruff Road

    Greenville, SC 29607 (864) 254-7260

  • 125 The Pkwy #200

    Greenville, SC 29615

  • 345 Templeton Road

    Laurens, SC 29360

  • 520 N Hwy 29 Bypass

    Anderson, SC 29621 (864) 254-7260

  • 725 Union Street

    Spartanburg, SC 29302 (864) 254-7260

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.