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BBB Accredited Business sinceAdditional Locations
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Altmann Roofing is a TAMKO® Pro Certified Residential Roofing Contractor for your roofing needs.
In addition to offering a Better-Than-“Lifetime” Limited Warranty on Heritage® and Heritage Premium shingles, TAMKO Pros can offer Limited Warranty Enhancements on Heritage® Vintage® and Heritage® Woodgate™ shingles at no additional charge to their customers.
The Master craft Limited Warranty Enhancement, available on purchases of Heritage Vintage and Heritage Woodgate shingles, increases the full start protection period by 10 to 15 years and doubles the one-time transferability period from 5 to 10 years. I
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A BBB Accredited Business since
BBB has determined that Altmann Roofing & Construction LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Altmann Roofing & Construction LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
SC Labor, Licensing and Regulation
110 Centerview Dr, Columbia SC 29210
Phone Number: 803-896-4580
Fax Number: 803-896-4424
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Rusty Altmann, President
Roofing Contractors Siding Contractors Windows - Installation & Service Contractor - Flat Roof Contractors - Gutters
Products & Services
Altmann Roofing & Construction LLC sells the following brand(s): CERTAINTEED, GAF, TAMKO
Hours of Operation
|M||:||8:00 AM - 4:30 PM|
|T||:||8:00 AM - 4:30 PM|
|W||:||8:00 AM - 4:30 PM|
|Th||:||8:00 AM - 4:30 PM|
|F||:||8:00 AM - 4:30 PM|
|S||:||8:00 AM - 4:30 PM|
Method(s) of PaymentCheck or Cash
Refund and Exchange Policy
Warranty: Altmann Roofing and Construction, LLC hereby declares that all
labor associated with its work will be free from defects that result in leakage
for a period of (7) years following the date of completion of the work.
Any leaks that are deemed the result of faulty installation by Altmann
Roofing will be repaired at no charge to the homeowner. Altmann Roofing will
remedy installation defects within fifteen (30) working days of notification by
the homeowner barring that any special order materials needed to carry out
repairs do not have to be ordered. Any repairs that require special order
materials will be completed upon receipt of special ordered materials.
This Limited Workmanship Warranty does not cover or extend to the
Matters’ relating to the installation of Customer’s
roofing system wherein Altmann Roofing and/or its representatives did not
perform the original installation. Any alteration, addition or repairs
made by others that affect the installed roofing system including but not
limited to utility installations, additions to the structure, satellite
television dishes, antennas or any other penetration to the roofing system
caused by construction or installations performed after the completion and
acceptance by Customer.
Any damage to the roofing system installed by Altmann
Roofing caused or affected by natural
causes, manmade causes or occurrences such as lightning, fire, insect
infestation, earthquake, tornado, hail, sleet, hurricanes or High winds
with peak gust exceeding the roofing shingle manufacturer’s warranty and
Any damage to the roofing system by intentional or
negligent acts, accident, abuse, vandalism, civil disobedience or other
such occurrences including Customer’s failure to use reasonable care in
protecting installed roofing systems from damage.
Any damage created by environmental conditions
affecting the roof such as chemicals, cleaning chemicals acids or any
other harmful material that contacts the roofing system and causes damage
including but not limited to pressure washing or other cleaning methods
using air or water under pressure.
Damages caused by a failure of any
part of Customer’s building components affecting the installed roofing
system such as roof substrate, roof trusses or building structural
failures, wall systems, brick or motor elements, defective or faulty
chimneys and chimney chases, HVAC and attendant systems.
This guarantee is warranted to the original purchaser
and is non-transferable. Unless agreed by owner
This warranty shall not become effective unless and
until Altmann Roofing has
been paid in full in accordance with the agreement pursuant to which roof
Alternate Business NamesAltmann Roofing and Construction LLC
Industry TipsChoosing a Roofing Company
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Additional Phone Numbers
- (803) 616-5844(Phone)
- (803) 616-5844(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We bought a new roof from them in October of 2013. They warrantee 6 years of workmanship/labor. I have a contract of this. Well in June of this year we started having a water leak in my bedroom, and downstair. We are talking puddles of water running down my wall on to my hardwood floors. I called our representative (***** **********) and had him come out ASAP to see the leak. He came and went in the attic to see the leak and we also took pictures and video. Less than a year I should not be having roof leaks! I was then told their guy was out of the country and they would try and get me someone out to fix it, but until then they sent a guy out to tarp the roof to keep from further damage being done. So the tarps were on for a long time, and after being told their guy would be there several times and no one showed up! Finally sent a guy out on August 29th, and (he was a subcontractor) he supposedly fixed. It wasn't leaking when he left, but keep in mind the sun was out! Couple days past and we get rain, a puddle of water was there again. I call my representative and was not as nice or as patient! He says his guys out of the country still and he didn't have anybody to send out. As my floors are getting ruined with all the water coming in from the leak. Ask what the company was going to do about the damage to floors and ceilings, never got a response.(and still haven't even after calling the main number and leaving messages) Their guy came out today(9/21) and hopefully fixed the problems. But our representative called and started giving us excuses to why it was leaking to get out of the responsibility of fixing the damage it caused. This is the same guy that went in the attic and seen it with his own eyes.The previous guy told us the vent was not properly sealed and the Flashing was not put in correctly. I can see us having to get a lawyer to get this taken care of. Our previous roof we had no leaking issues and now we do! No one from the main office has tried to contact me to resolve this issue!
Desired Settlement: I would like to get the damage fixed, inside and out. A call from a manager/owner would have been greatly appreciated! Beginning to wonder if this company is a legit one.
******** ** *****In regards to complaint the ****** have been hit with several severe high wind thunderstorms since we have completed the roof
replacement back in October 2013
the 20. ********** contacted us on JUNE 27,2014
would have started way before June 27, 2014. possibly around
chimney.These reports are from noaa weather reports. we would be more then happy to work with you and your insurance company.
Thank You,***** *******Altmann Roofing and Cnstruction LLC
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: New Roof was purchased 5-2011,roof leaked twice in 8-2011. Company came (8-22-2011) put down chalking on the outside and sprayed kilz in the inside. Leaked again 7-2013 & 9-2013 during a rainstorm in the spot as the last time. Came (7-2013) and chalked the outside again. Company will call and reschedule appointment for later date. Horrible customer service. I paid a lot of money for the roof to constantly leak and I haven't had it 5 years. Company hired a outside contractor to handle situation
Desired Settlement: would like for company to replace the entire section that has been leaking repeatedly
*** ***** called BBB stating the company came out on Saturday, September 27. They removed the old ridge vent, closed up gap on deck with singles - installed new ridge vent. She is waiting for another rain to be sure the repair holds.