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A BBB Accredited Business since
BBB has determined that Mr. Rooter Plumbing of Greenville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mr. Rooter Plumbing of Greenville include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
SC Labor, Licensing and Regulation
110 Centerview Dr, Columbia SC 29210
Phone Number: 803-896-4580
Fax Number: 803-896-4424
Type of Entity
Business ManagementMr. Geoff Darst, President Mr. Bob Thompson, Manager/Licensed party Mr. John Wheeler, Vice President
Plumbers Plumbing Drains & Sewer Cleaning
Method(s) of PaymentChecks, cash and all major credit cards
10 Woods Lake Rd
Greenville, SC 29607 (864) 220-1414 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I had a plumber come to my home to clean something out of the main drain line for the house. He came and could not clear it but charge me $*** and scratched my floor and damage my walls. Just had the bathroom remodel. Called *** his manager to ask for refund and did not even receive an apology.
Desired Settlement: I feel he should completely refund the entire amount. As now I'm going to have to have my floors repaired from the damage that the technician it to them with the machines he used
Business Response: Here is the exact email that was sent to the customer. He requests the additional $*** that he agree to pay to be refunded to him and we have already offered that to him via phone and email without any response.
My name is ***** ***** and I am one of the owners of Mr. Rooter Plumbing of Greenville. I understand that my manager has attempted to work through a recent issue with you without success. Here is the bullets points of the issue as I see them:
The fact that you agreed to pay $*** as a service charge and then went back on that agreement makes the claim of damage to your bathroom somewhat questionable. I assume you can understand why we are skeptical. I would request that you provide pictures to us of the damage to your bathroom and I would also request that you remove the negative comment on BBB, as you originally agreed to. If we eventually don't resolve your problem to your satisfaction, you are welcome to go back and put your comments on BBB. The problem is that you agreed to pay $*** and to remove the review and that hasn't happened yet. In a business relationship, it is important that both parties uphold their agreements. We will not change our method of doing business just because somebody threatens us with a negative review, particularly if we are attempting to work through it. We also have costs associated with running our business and do not make any kind of guarantee that we can fix every problem presented to us. There are still costs associated with attempting to fix that problem. I think most people would understand that a metal can of glue stuck in a bathroom pipe is not your normal clog and not what drain equipment was designed to extract. We still spent time, effort and money in attempting to remove it yet still have offered to refund ***% of the cost. This was not done as an admission of doing things incorrectly but rather simply as a way to make you, the customer, happy. Obviously digging up the pipe wasn't the best idea, as it was located in your recently renovated bathroom.
When you have a moment, please send me photos of the damages and an explanation of how specifically we created the damages. We are in thousands of bathrooms every year and this is the first complaint of damages that we have had. I'm not saying at this point that we didn't do any damage, but no evidence has been presented to me. We also refuse to move forward with this complaint if it is not removed from the BBB. I say that not to manipulate you but rather because that is specifically what you have agreed to and we have done everything that we have told you we would do to this point and we feel that we deserve the ***e in response.
If you have additional questions or comments, feel free to respond back to this email. We would like to bring the matter to a resolution.
Better Business Bureau:
The business is trying to use coercion tactics to hold the rest of my refund over my head. Very poor business practice in my opinion. This is the first mention that anyone wanted pictures of my floor. I wanted somebody to come out and see it. I will take the pictures and upload them so that everyone can see the damage was done by rolling in a giant drain snake on wheels and a camera on wheels. The drain snake was operated sitting on my bare floor and vibrated a hole in the floor and several scratches I demand that it be repaired and that the entire amount that I paid be refunded and my floor repaired.
Business Response: I sent an email directly to ** **** without a response. It seems that he only wants to communicate through the BBB. Again to be clear, we called him and asked him what would make him happy and it was his idea to pay $*** and refund the rest, which we did. We are not holding anything over his head. We have offered to refund the rest if he will remove the BBB complaint and let us deal with him directly. That hasn't happened. He also has not sent me pictures of the damage. I will send my manager out there once I see pictures. I'm not sure what else to tell ** ****. He doesn't seem to be very willing to try to work through this without simply threatening negative comments on BBB. His demands have changed since our original conversation. It's hard to work with a moving target. I will wait for pictures from ** **** and he is also welcome to reply directly to the emails that I have sent him.