This business is not BBB accredited.
Phone: (864) 420-7501
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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This company is advertising the BBB logo on their company vehicle. This business location is not accredited by this BBB and our policies prohibit such a reference.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Lambert Plumbing include:
- Failure to respond to 1 complaint(s) filed against business
- Failure to be transparent about ownership, location, or products/services offered
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
LLR/ Labor Licensing & Regulation
110 Centerview Dr. Synergy Business Park, Columbia SC 29210
Phone Number: 803-896-4610
Business ManagementMr. Thomas Lambert, Owner
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Last year in April *** ******* installed a device under our kitchen sink to keep hot water circulating without wait. After a week of using it I informed him it was not working. He said he would get a new one. Then didn't hear from him for quite a while and I finally reached him and he said he got one and he would come the next week. Didn't hear from him. Kept calling and calling and calling and reached him over the summer and he said he had gotten really busy, etc, etc and would come out and replace when things slowed down. I said that I understood but didn't want it to drag out much longer. So, I though I would hear from him in a week or so. But, then I didn't and began calling again and again and again along with text messages too. I reached him in the fall and he said he would still come out and apologized but then never heard back. I continue to call and leave messages on 2 different lines and send text messages. I am now fully fed up after trying to be patient with a guy who was at the time nice, professional and did good work (2nd time I had used him). I know this replacement is small compared to whatever he has going on now, but this is approaching a year! Good grief.
Desired Settlement: I want the defective part replaced and some kind of remedy for having to wait so long - like additional devices on the other sinks (3-4 locations) in the house where hot water is delayed. Something extra that makes me say he at least "made it good and went beyond to make it right in our eyes."