Are You the Business Owner of Ken's Plumbing The Picky People's Plumber?
If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Ken’s Plumbing provides plumbing services to Upstate homeowners. They specialize in older homes constructed more than three years ago.
The services they offer include the following:
Back Flow Preventer
Tankless Water Heaters
Gas lines and repairs
Yard service water line
Sewer line repairs and replacement
Slab leaks repairs
Faucets repaired or replaced
Water Lines repaired or replaced
Request a Quote
A BBB Accredited Business since
BBB has determined that Ken's Plumbing The Picky People's Plumber meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ken's Plumbing The Picky People's Plumber include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Ken Flournoy, Owner
Related BusinessesHot Wire Inc Ken's Plumbing The Picky People's Plumber
Plumbers Plumbing Drains & Sewer Cleaning Backflow Prevention Devices & Services Sewer Contractors Water Heaters - Repairing Water Main Contractors Grease Traps Toilet Seats Pumps - Service & Repair Backflow Testing Water Heater - Tankless Drainage Contractors
Products & Services
Ken's Plumbing The Picky People's Plumber sells the following brand(s): All plumbing brands
Ken's Plumbing The Picky People's Plumber offers the following product(s): If it has Water going to it or a Drain leaving it almost 100% of the time we can service it.
Method(s) of PaymentCash
Alternate Business NamesKen's Plumbing, "The Picky People's Plumber" The Picky People's Plumber
2506 Poinsett Highway
Greenville, SC 29609 Directions
PO Box 3769
Greenville, SC 29608
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I contacted ***'s via phone and e-mail on Jan 6, 12, 16, and 24 in an attempt to resolve this matter. The plumbers who work at ***'s Plumbing work on a commission basis. For someone who is honest that might be fine, but in my case it caused two primary problems: 1) While at our house to repair a leaking pipe, the plumber up-sold me on a hot water recirculation system that we never really asked for. That system was installed incorrectly and they spent over 8 hours of labor trying to get it to work. 2) Their plumber determined that the water pressure problem in the master bath was due to deteriorating galvanized pipes and ran pipes up into the attic to feed the master bath. However, I had a separate plumber come in. They unscrewed / replaced the aerator on the faucet (a $4 part) and we now have amazing water pressure. The new plumber also showed me that the master bath already had brand new copper pipes. As such, all the labor and materials associated with running the pipes up into the attic was wasted.
Desired Settlement: I spent nearly $6000 with ***'s Plumbing. No doubt more than half of it was wasted. However, I would consider this matter settled for a refund in the amount of $2200. I contacted ***'s via phone and e-mail on Jan 6, 12, 16, and 24 in an attempt to resolve this matter.
Just got a call from ******* ***** at ****** ******** about the plumbing we did at *** * **** ******. For some reason I never saw you last email, wasn’t ignoring you by any means just waiting for a response and a copy of the invoice from ***** Plumbing. I will summarize based on invoices for the service performed at *** * **** **** Attached are copies of the invoices.
Invoice dated 11/10/14 for $546.00 was for a leak from an over head bathroom, tub and shower and mentions a mixing valve not mixing properly. This also note leaking galvanize pipe in your home as well as rebuilding the tub and shower valve. Not sure this has anything to do with the problem at hand.
Invoice dated 11/21/14 for $1,010.00 was to access the shower valve and to replace with new ***** single lever with posi-temp control. Not sure this is related to the issue at hand.
Invoice dated 12/01/14 for $267.00 was to stop a leak on galvanize pipes under kitchen sink. Not related.
Invoice dated 12/05/14 for $4,015.00 was for running water upstairs into the attic to service the shower and for future plumbing. This invoice refers to the issues with mixed water. From what I gather the recirculation pump was mainly to prevent freezing because of your pipes were in the attic by keeping the water moving. It is always best not to run pipes in an attic but sometimes the situation doesn’t allow this. There are basically 2 different styles of recirculation systems. One uses the hot and cold lines to move the water throughout the house. The other, requires a return line connected to the fixtures hot water source and brought back to the water heater where the pump is usually placed. Apparently we used the first. **** was stumped and didn’t know how to solve this problem and I was unaware there even was a problem.
I talked to *** ***** with ***** Plumbing told me where we went wrong. **** cut in a tee for the future bath and that’s where the mix of water happened. Other than this single issue we did everything else correctly.
As long as you have old galvanize pipe in your home you will always have small particles of rust collect in your aerators.
Personally I feel we owe you for the cost of *** ***** to find and make the repair. In addition another $500.00 for the inconvenience to you and Tonya for having to deal with this issue.
Note: Just noticed while typing this email, ******* ****** filed this complaint with the BBB. I cut and pasted with is email. Hope my reply above answers this complaint also. I’ve bcc a copy to ***** at the BBB.
To the comment made about commission, to my knowledge all top company service plumbers salaries are based on commission.
Better Business Bureau:
I appreciate you taking the time to put together a detailed response. Unfortunately, your propose is not acceptable.
1) You can't simply rely on the invoices. The invoices do not tie out as cleanly as you might think. For example, the galvanized leak was less than one hour of work. He began other work that day.
2) He was off and on the phone constantly. If I was ****ed for his time, then at least 20% of his time at my house was spent talking to folks on the phone. It seemed like he was frequently talking to other employees, providing assistance and coaching,
3) You said that "everything else was done correctly." The pipes that were run to the attic were not part of the solution for the guest bathroom. The new pipes to feed the guest bathroom stop before the attic. You are forgetting that **** ran pipes into the attic to eventually supply the master bathroom -- completely unnecessary work as that bathroom already had nearly new copper supply lines. His diagnosis was running the sink, seeing low output, and determining that those pipes needed to be replaced -- instead of unscrewing the aerator from the sink (at which point the pressure problem was completely solved with a $4 part). Not sure if he was dishonest or sloppy, but the net effect was materials and labor to run pipes into the attic to eventually supply the master bath (work we never will have to do). How in the world do you diagnose that pipes have to be replaced and your only due diligence is turning on a sink? If he had looked around in the crawl space he would have seen the copper pipes and would have known that the problem in the master bath wasn't related to galvanized pipes. Instead, I paid for the infrastructure, labor, and materials to run pipes up into the attic -- work that was unnecessary and will never be used.
This should have been solved on January 6 when I sent you the first complaint. I'll settle this TODAY for $2189. If I have to invest any more time into this then I'll expect compensation for lost time as well as a more granular analysis of all the charges.
I’ve been waiting on you since our last phone conversation for you to let me know what the charges from ***** Plumbing was to resolve the problem. For some reason your email slipped pass me, and for that I do apologize. Please know that this has consumed every second of my thoughts since my conversation with ******* *****.
I mentioned yesterday to you that I would pay the **** from ***** Plumbing to resolve the problem and pay another $500.00 for your inconvenience. Then I noticed where you filed a claim to the BBB so I included them in my email to you. Since the BBB is a highly unbiased organization I think it might be in our best interest to allow them to set up mediation. Then I notice all the threats in this last email from you. I truly want to do the right thing here.
So would you consider meeting half way at $1,750 and let me buy you a drink and a cigar and put this behind us.
For a peaceful solution,
|1/26/2015||Problems with Product/Service | Complaint Details Unavailable|
|12/10/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I called to look at the badly leaking toilet tank connection. Ken's Plumbing employee came to look and give estimate. First thing I asked is to turn the water off at the meter. Employee goes out to the meter and returns indicating that he turned the water off. (In reality, I am told he did not turn the water off). Meanwhile water was flowing on the floor of the bathroom heavily. After giving the verbal estimate, which was a lot more than we had anticipated and I told him I will have to talk to my wife before we proceed and I asked what I owed him. He said $49 for the trip. Not knowing that he had not turned the water off I paid him. He was very unprofessional, arrogant and stood in my shop giving me (I am 72) a lecture how my wife should have been there or I should have gotten prior approval for spending the money.He left with the money, did not even indicate that he had not turned the water off,and even for customer's protection suggest that he would recommend turning water off. Mr.***,the owner, when I asked about if he would have suggested turning the water off, said yes. What a company culture. I would have paid them the labor to turn the water off. Needless to say we ended up calling other plumber who did more for a lot less and professionally. Customer's be aware before calling this company with employee completely without integrity and with unprofessional attitude.Also company's ad in the yellow pages says $25 off on the first job, which I am sure would have paid the labor to turn the water off, while he was there.
Desired Settlement: The additional damage to the floors caused by not doing what was a common sense suggestion and action, the whole purpose of the trip was useless. The company should feel ashamed of the actions of one of its employees. If the water was turned off we would not have to spend hours cleaning the mess. I do not think trip charge and non action on company's part was justified. I do not expect total refund but as a good will some adjustment of the charge is necessary.
This is Ken's Plumbing response to BBB Complaint #*******