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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Benjamin Franklin Plumbing - The Punctual Plumber meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

15 Customer Reviews on Benjamin Franklin Plumbing - The Punctual Plumber
Customer Experience Total Customer Reviews
Positive Experience 14
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 15

Additional Information

BBB file opened: September 25, 2003 Business started: 09/25/2003 in SC Business incorporated 02/11/2004 in SC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Workers Compensation Board
27 State House Station, Augusta ME 04333-0027
Fax Number: 207-287-7198

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. A Hallam Cottingham IV, President Ms. Kelley Griffith, Office Manager
Contact Information
Principal: Mr. A Hallam Cottingham IV, President
Customer Contact: Ms. Kelley Griffith, Office Manager
Business Category

Plumbers Plumbing Drains & Sewer Cleaning Plumbers - Commercial

Products & Services

Benjamin Franklin Plumbing - The Punctual Plumber sells the following brand(s): American, Danze, Delta, GE, Gerber, Grohe, Insinkerator, Kohler, Moen, Navien, Noritz, Price Fister, Rheem, Rudd, Takagi, Toto, Whirlpool, Wolverine Brass, Zohler, Zurn

Benjamin Franklin Plumbing - The Punctual Plumber offers the following product(s): Faucets, Sewer Lines, Sinks, Tankless Heaters, Toilets, Water Filters, Water Heaters, Water Lines

Method(s) of Payment
Cash, Check, Credit Cards & Financing
Refund and Exchange Policy
100% Satisfaction & a Lifetime Workmanship Warranty
Alternate Business Names
AHC Enterprises, LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.