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Upstate South Carolina

BBB Accredited Business since

Wolf Pest Control of SC, Inc.

Phone: (864) 288-1228 Fax: (864) 288-1221 16 A Brozzini Court, Greenville, SC 29615 http://www.wolfpestgreenville.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wolf Pest Control of SC, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Wolf Pest Control of SC, Inc. include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Additional Information

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BBB file opened: May 11, 2011 Business started: 01/01/2009 in TN Business started locally: 04/20/2011 Business incorporated: 04/13/2011 in TN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Clemson Department of Pesticide
511 Westinghouse Road, Pendleton SC 29670
http://dpr.clemson.edu
Phone Number: (864) 646-2150
Fax Number: (864) 646-2179
hlizott@clemson.edu

Type of Entity

Corporation

Business Management
Mr. Andrew T Wolfertz, Owner Mr. Chris Cunningham, President Mr. Matthew Fuqua, Manager Mr. Daniel Wolfertz, Vice President
Contact Information
Customer Contact: Mr. Matthew Fuqua, Manager
Principal: Mr. Andrew T Wolfertz, Owner
Business Category

Pest Control Services


Additional Locations

  • 16 A Brozzini Court

    Greenville, SC 29615 (864) 288-1228

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

11/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I continue to get billed for September service that i did not receive. I canceled the service do to billing issues and wolf sent someone out in September to spray. My husband stopped the guy, told him we no longer wanted the service and that it was supposed to have been canceled. the guy left with out spraying. Wolf continues to bill me even after 3 phone calls to try and resolve the matter

Desired Settlement: I wold like to see my bill fixed and for them not to turn it in on my credit as this is not my fault.

Business Response: After speaking with the customer, we are not charging the September service. We apologized about the misunderstanding and the inconvenience she experienced.  

9/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Wolf Pest control knocked on the house and explained that there was a black widow infestation in the neighborhood. After confirming that there was in fact spiders in the yard area, we tried to get our exterminators to come immediately but they were not available. so we decided to let Wolf Pest control fix the issue. when it was time to pay, they used an ipad with a "square" type reader. after a month they called saying that they were coming again. We though it was a one time deal, and when we said that it was not necessary they said that they had a contract and if we wanted to cancel they would charge $150.- cancelation fee. we did not sign any contract with them. they sent the contract showing our electronic signature. The contract that we received electronically the day they knocked on the door has NO signature from us, but the one they sent the day we tried to cancel suddenly has a signature similar to my wife's but is missing a letter (it is not the same as the signed invoiced) and shows up on a new blank page.

Desired Settlement: cancelation of the made up agreement without cancelation fee with no collection and no reporting to credit reporting companies

Business Response: Wolf Pest Control did have representatives in the area of *** ********* home. When Wolf signs up customers we want it to be as easy and hassle free as possible. We have recently converted to electronic signatures, in effort to go green. Wolf does not have "Square" readers in any city that we service and all card information is put in manually. *** ******* was contacted by Wolf Pest Control staff to resolve the issue. *** ******* paid the $150 cancellation fee. 

12/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I originally called Wolf Pest Control due to an issue with german cockroaches that I had accidentally brought into my home with a freezer from a friend. I was very clear from the first phone call on that my main focus was to get rid of the roaches. When the person came to treat it was clear that this person was a sales representative and did not know much about pest control. I being my curious self watched his every move, and of course asked questions. When I asked him what he was doing he said the spray was a repellent like the ones you get at **** ***** only stronger, when I asked about the safety of the product for my dogs (and myself) I was I told that the chemicals used were completely safe for my three dogs to "lick up off the ground if they wanted to". He stated that the chemicals he was using had growth inhibitors as well. When it seemed he was done I asked if this would take care of the roaches or if he needed to put bait out and he stated that what he did should help no bait was needed. After looking online at the chemicals used I found he was dead wrong about almost every statement he made that day, the chemicals used are indeed toxic to pets, they do not have a growth inhibitor function and would merely keep the roaches in my walls not treat and kill them. I called another person to come and treat and now have dead roaches within the first 24 hours! So now with my pets put in unnecessary danger from being in the yard and house when he treated and still plenty of roaches I called them up to complain, they said they could cancel my contract but would not refund any of my initial service fee which I do not find fully appropriate, I called for services involving roaches and did not get them.

Desired Settlement: Return of full payment for initial service.

Business Response:

Hello*****,  

I was a joy speaking with you earlier. I spoke with our controller in Nashville, and she is going to handle this complaint. Have a good Thanksgiving.

 Sincerely, 

**** ******

General Manager

Wolf Pest Control