BBB Business Review

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Shellpoint Mortgage Servicing

Additional Locations

Phone: (800) 365-7107 Fax: (866) 467-1184 75 Beattie Pl Ste 300, Greenville, SC 29601

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

213 complaints closed with BBB in last 3 years | 64 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 115
Delivery Issues 6
Guarantee/Warranty Issues 0
Problems with Product/Service 90
Total Closed Complaints 213

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Shellpoint Mortgage Servicing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 8

Additional Information

BBB file opened: December 13, 2011 Business started: 01/01/2008 in SC Business started locally: 03/01/2014 Business incorporated 06/12/2007 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Nationwide Mortgage Licensing System & Registry - NMLS
Phone Number: 240-386-4444

SC Workers Compensation Commission
1301 Gervais Street, Suite 710, Columbia SC 29201
Phone Number: (803) 737-5700
Fax Number: (803) 771-7660

SC Secretary of State
1205 Pendleton St. Ste 525, Columbia SC 29201
Phone Number: 803-734-2170

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kara Watt, Manager Katie Piechowiak, Compliance Administrator II
Contact Information
Principal: Ms. Kara Watt, Manager
Business Category

Mortgage Brokers

Alternate Business Names
New Penn Financial, LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.