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BBB Accredited Business since

Techtronic Industries Power Equipment

Additional Locations

Phone: (864) 226-6511 Fax: (864) 964-3360 View Additional Phone Numbers 1428 Pearman Dairy Rd, Anderson, SC 29625

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Techtronic Industries Power Equipment meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Techtronic Industries Power Equipment include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 57 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

57 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 33
Problems with Product/Service 21
Total Closed Complaints 57

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Techtronic Industries Power Equipment
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 20, 1995 Business started: 08/08/2000 in DE Business incorporated 08/07/2000 in DE
Type of Entity


Business Management
Mr. John Gibson , Director of Service Ms. Bette Ann Braeutigam , VP Treasurer Mr. Mike Farrah, President Mr. C Doug Newton, Vice President of HR
Contact Information
Principal: Mr. John Gibson , Director of Service
Business Category

Manufacturers & Producers

Products & Services

Techtronic Industries Power Equipment sells the following brand(s): Homelite Outdoor Products , Ridgid Power Tools, Ryobi Outdoor Products , Ryobi Power Tools

Alternate Business Names
Homelite Consumer Products Inc One World Technologies, Inc. Ridgid Power Tools Ryobi North America, Inc. Ryobi Technologies Inc. Techtronic Industries Co., Ltd.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.