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A BBB Accredited Business since
BBB has determined that Lumber Liquidators meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
This company has been a system wide BBB Accredited business since October 2004.
This company's headquarters and company-owned locations throughout the country participate as BBB Accredited Businesses of the BBB. This means they support the BBB's services to the public and meet our Accreditation standards.
BBB Complaint Information
Find aggregate BBB complaint information for Lumber Liquidators. BBB of Greater Hampton Roads has the full report as that BBB handles all complaints for Lumber Liquidators.
Type of Entity
Business ManagementMr. Brad LaMar, Store Manager Mr. Iain Fifield, Assistant Store Manager Mr. Blake Mason, Assistant Store Manager Ms. Tiffany Simms, Product Specialist Mr. Victor Woolling, Product Specialist
Lumber - Retail Lumber - Wholesale Manufacturers & Producers
Alternate Business NamesBellawood Floors
According to information provided by the company, the name "Lumber Liquidators" is registered and trademarked. The company began business as a merchandise liquidator, but is currently a retailer only of hardwood flooring.
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (864) 881-6620(Phone)
- (800) 366-4204(Phone)
- (864) 881-6620(Phone)
- (800) 356-6746(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.