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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Shop Carolina, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Shop Carolina, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Casey Danielson, Vice President Mr. Kirk Schanze, President
Products & Services
Shop Carolina, Inc. offers the following product(s): This company is an online retail business that operates e-commerce stores.
Industry TipsShopping on the Internet
184 Wagon Ford Road
Easley, SC 29640 (800) 881-3727 Directions
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Additional Phone Numbers
- (864) 294-1609(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Placed online order on June 6 order #***** with Shop Carolina, Inc (**********************) for three birdhouses totaling $ 487.00 Company has charged my credit card - I called ************ on order email receipt 10 times during 9-5 EST working hours and always get recording - have left message each time with phone number order number and never get call back. Recording says they will call you back the next day. I believe this is a hoax company set up to take credit card but not deliver products. Will contact credit card company to start process to get money back but want to file a complaint with BBB. This company, if it is legitimate, has no customer service support rep and no one checking calls. Serious issue and should not be in business. My desired outcome is to get my money back.
Desired Settlement: get my money back
Business Response: I spoke with **** this morning after learning of her issue today. The only phone call message we have from ***** is from Monday 6/22/2015 in which I responded last night 6/23/2015 by calling her back and leaving her a voice message to call me this morning. ***** did so contact me this morning 6/23/2015. Although ***** claims to have left many messages for over a week I do not have any record of voice messages. This morning after speaking with ***** about her not receiving all of her order I investigated things and learned that our supplier only shipped her 1 set of purple martin houses out of the three sets in error. ***** also indicated that there were 3 floor panels missing in the box and if I could help her get this taken care of. I contacted the manufacturer "*****" and our supplier in ******, ** to have them ship her out these missing parts ASAP.
***** also asked since the other two house sets were not shipped if I could cancel and issue her a credit for them. I advised her I would take care of this and email her within minutes once a credit was issued. After hanging up I contacted our supplier to make sure they were not shipping the two remaining house sets out and I issued her a credit for them. The entire process took after speaking with ***** this morning was about 4.5 minutes.
I'm not sure why Shop Carolina did not receive her many phone messages she said she left last week but we did our best to take care of this as fast as possible for our customer once hearing about it.
Shop Carolina, Inc
Customer Reviews Summary