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Upstate South Carolina

BBB Business Review

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Athene Annuity & Life Assurance Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Athene Annuity & Life Assurance Company include:

  • 28 complaints filed against business

Factors that raised the rating for Athene Annuity & Life Assurance Company include:

  • Length of time business has been operating.
  • Response to 28 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

28 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 23
Total Closed Complaints 28

Additional Information

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BBB file opened: June 21, 1990 Business started: 01/01/1906
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

South Carolina Insurance Commission
1201 Main St. Ste 1000, Columbia SC 29201
http://www.doi.sc.gov
Phone Number: (803) 737-6160
Fax Number: (803) 737-6205
CnsmMail@doi.sc.gov

Business Management
Mr. William E. Barr, Dir., Marketing Administration Mr. David Black, President Mr. Edie Casey, Administrative Assistant Mr. Bob Corby, Customer Advocate Mr. Bill Free
Contact Information
Customer Contact: Mr. Eric Westman , Compliance Director
Business Category

Insurance Companies

Additional Information

Consumers have reported to the BBB that they have received a letter with a check from RBC Financial out of Canada concerning an award claim notification stating that they have won $125,000. The check sent to the consumer is for $4,850 in which the consumer is to deposit the check then money gram $2,950 to the award claim contact to pay for taxes. This is a scam. The RBC Financial Group has asked consumers to call 1-800-769-2555 or 1-800-661-1275 or email
information. security@rbc.com for any concerns they may have concerning fraudulent behavior.

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Types of Complaints Handled by BBB

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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