BBB Business Review

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Athene Annuity & Life Assurance Company

Additional Locations

Phone: (864) 609-1000 Fax: (864) 609-3484 View Additional Phone Numbers 2000 Wade Hampton Blvd, Greenville, SC 29615 http://www.rbc.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Athene Annuity & Life Assurance Company include:

  • Failure to be transparent about ownership, location, or products/services offered

Factors that raised the rating for Athene Annuity & Life Assurance Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 28 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

28 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 22
Total Closed Complaints 28

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Athene Annuity & Life Assurance Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 21, 1990 Business started: 01/01/1906
Business Management
Mr. William E. Barr, Dir., Marketing Administration Mr. David Black, President Mr. Edie Casey, Administrative Assistant Mr. Bob Corby, Customer Advocate Mr. Bill Free
Contact Information
Customer Contact: Mr. Eric Westman , Compliance Director
Business Category

Insurance Companies

Additional Information

Consumers have reported to the BBB that they have received a letter with a check from RBC Financial out of Canada concerning an award claim notification stating that they have won $125,000. The check sent to the consumer is for $4,850 in which the consumer is to deposit the check then money gram $2,950 to the award claim contact to pay for taxes. This is a scam. The RBC Financial Group has asked consumers to call 1-800-769-2555 or 1-800-661-1275 or email
information. security@rbc.com for any concerns they may have concerning fraudulent behavior.

Industry Tips
Annuities
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.