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BBB Accredited Business since
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This company is a handyman repair service that matches homeowners who need repairs with a craftsman.
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A BBB Accredited Business since
BBB has determined that Andy OnCall meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Andy OnCall include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Greg Keels, Owner
Alternate Business NamesKeels Enterprises LLC
Industry TipsHome Improvements/Contractors New Regulations for Home Renovation and Painters
3305 Rutherford Road Suite L
Taylors, SC 29687 (864) 244-2111 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (864) 244-1191(Phone)
- (864) 582-6448(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I contacted Andy on Call in November 2013 to help complete a kitchen renovation (including painting and construction/contractor work. After a rocky start where they cancelled the initial consultation appointment by leaving me a voice mail less than 15 minutes prior to the appointment time (after I had already taken off work to be there), they gave me a quote and began work on my project in December 2013. The work was mostly well done except at the end. The finishing touches left a lot to be desired (doors hung with gaps, etc). During the job, they installed a kitchen vent hood for me. The vent hood worked exactly three times and stopped working. I contacted Andy on Call in March 2014 and asked them to come fix it as they warranty their work. They said the vent hood was under full warranty and they would take care of it. It is now May and it has not been fixed. There have been multiple last minute cancellations of appointments, drop bys with no notice, and most recently a flat out no show. I have called and complained about this unprofessional behavior and it has gotten me nowhere.
Desired Settlement: I would like my vent hood fixed ASAP without anymore no shows, last minute cancellations, or no notice drop bys. I would like someone to make an appointment and actually keep it.
Business Response: The issue has been resolved. The failure was a manufacturers defect and we replaced the part. The fan is working fine now.
|3/21/2013||Problems with Product/Service | Complaint Details Unavailable|
|10/15/2012||Problems with Product/Service|