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BBB Accredited Business since

Waldrop, Inc

Additional Locations

Phone: (864) 578-7252 Fax: (864) 578-3419 View Additional Phone Numbers 8345 Taylor Colquitt Road, Spartanburg, SC 29303 http://www.waldropinc.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Waldrop, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Waldrop, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

28 Customer Reviews on Waldrop, Inc
Customer Experience Total Customer Reviews
Positive Experience 26
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 28

Additional Information

BBB file opened: April 25, 2003 Business started: 06/01/1970 Business incorporated 10/10/1980 in SC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

LLR/ Labor Licensing & Regulation
110 Centerview Dr. Synergy Business Park, Columbia SC 29210
http://www.llr.state.sc.us/POL/Contractors/
Phone Number: 803-896-4610

Type of Entity

Corporation

Business Management
Mr. Bill Caldwell, President Mr. Jeff Cothran, Residential Manager
Contact Information
Principal: Mr. Bill Caldwell, President
Business Category

Heating & Air Conditioning Solar Energy Equipment & Systems Dealers

Alternate Business Names
Waldrop Heating & Air Waldrop Solar Solutions

Additional Locations

  • 30 A Cessna Court

    Greenville, SC 29607 (864) 272-3201

  • 8345 Taylor Colquitt Road

    Spartanburg, SC 29303 (864) 578-7252

  • PO Box 8300

    Spartanburg, SC 29305 (864) 578-7252

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/18/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The waldrop's website ********************* says "Free Estimates! Our comfort advisors will work with you to visit & evaluate your home, preparing a free quote to meet your individual HVAC needs." I requested and appointment for a free estimate for evaluation and repairs of my HVAC unit and was quoted a price of $79.00 for the visit. I want Waldrop to stand behind their advertisement.

Desired Settlement: I want Waldrop to evaluate my HVAC unit and provide a free quote for repairs as stated in their advertisement.

Business Response:

Waldrop feels customer has a valid point that our website is not clear on what is Free and what is not. Waldrop will be immediately revising the website to reflect clearly what is provided for Free. Waldrop ONLY provides estimates for replacements for Free this work is completed by a comfort consultant not a service technician. Waldrop charges a service charge for a service technician to be dispatched to a site for diagnosis of repairs. Waldrop will be reaching out to this customer to waive dispatch fee and provide requested estimate for repairs.

 

Consumer Response: ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 

Regards,

******* ********

12/2/2015 Problems with Product/Service | Complaint Details Unavailable
4/21/2014 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

28 Customer Reviews on Waldrop, Inc
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