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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Steamatic of Greater Greenville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Steamatic of Greater Greenville include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Business ManagementMr. Clint Aycock, Owner Mrs. Sandy Aycock, Co-owner
Duct Cleaning Fire & Water Damage Restoration Carpet & Rug Cleaners
Alternate Business NamesSAM Enterprises
248 Neely Ferry Road
Simpsonville, SC 29680 (864) 962-5410 Directions
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Additional Phone Numbers
- (800) 471-7774(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Steamatic cleaned air ducts on 2/21/14, however the sloppy work done created more work and expense for us. ********** had just cleaned the carpets the week prior and only one of the techs from Steamatic used shoe covers (1/2 the time) on this rainy morning. Toward end of job the techs used a strong chemical and advised me to leave. Upon reentering, found a thick black dust coating in windowsills and on carpet around vents where the vents were either not covered or not covered properly. My husband noticed the heat hadn't shot off in days, literally running nonstop. Thought there was a furnace issue, but on Sun 3/2/14 discovered it was, in fact, from a vacuum tube left hanging out of the end of the house, with the door wide open. This was why the heat hadn't shut off in over a week. An animal got under the house and had a field day with the moisture barrier that was newly installed. My husband, who has health issues...which is why I hired professionals, had to go under the house and put the moisture barrier back where it belonged, which took quite a long time. It's a big house. Woods are all around our house, so I am concerned there are still animals under the house. I called the owner, ***** ******. He wanted to know how I would like him to handle it and I told him I thought it was only fair to charge us for 1/2 the job for our inconvenience and money it's going to cost on our heat bill. He offered to send me a check for $22. This is an insult and very unprofessional. If I am paying almost $500 (475), I expect a professional job, that I don't have to clean up after and that's going to cost me additional money. Furthermore, this franchise owner was very unprofessional with his response "I called my buddy and he converted kilowatts and told me you'd only owe $22 extra on your heat bill, so I'll send you a check for that". I didn't call to complain until we found the tube issue over wk later. I wouldn't have called because the techs were very friendly, but the rest was unacceptable
Desired Settlement: At the very least, a partial refund of half for the work my husband had to do and for the expense of the heating bill. A job done correctly would have been techs arriving with shoe covers, leaving no dirt/ mess for me to clean up and certainly not leaving their equipment hanging out of the house with the door wide open for animals to get under the house. The moisture barrier was professionally installed less than a month earlier. It was a total mess and took a long time to straighten out.
March 17, 2014
Mrs ****** ******
As an A+ accredited BBB company, we thank you for taking the time to communicate to us why Steamatic did not meet your expectations, although you waited almost two weeks before notifying us. We have every desire to address your needs and provide the best solution to resolve your concerns. In addition, we will further evaluate how we can prevent this concern from occurring in the future. Please accept our sincere apology for any inconvenience we have caused to you. Again, we highly appreciate your feed back as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. We appreciate your business.
***** ******, President
Steamatic of Greater Greenville
*** ***** ***** ***
Simpsonville SC 29680
Better Business Bureau:
I feel that, in the end, the owner did make things right be refunding a portion of the charge. I was not seeking a full refund, as the air ducts were cleaned thoroughly and the representatives were friendly. In addition, they did repair a piece of duct work that had come apart, for a small fee of $30.00. I would probably use them again in the future, but would make sure to check everything BEFORE they left. Lesson learned on my part. The actual cleaning of the air ducts was done thoroughly.
Customer Reviews Summary