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BBB Accredited Business since
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This practice offers dental implant and general dentistry.
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A BBB Accredited Business since
BBB has determined that Crowns Now Dentistry meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Crowns Now Dentistry include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
LLR/ Labor Licensing & Regulation
110 Centerview Drive Ste. 202 Synergy Business Park, Columbia SC 29210
Phone Number: 803-896-4599
Type of Entity
Business ManagementDr. Thorpe Jacob, Partner Dr. John Armbruster, Partner Mrs. Jerri Harman, Operations Manager
Dentists Dentist - Periodontist
Industry TipsDental Complaints
2080 Woodruff Rd
Greenville, SC 29607 (864) 297-7232 Directions
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Additional Phone Numbers
- (864) 297-7195 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I had a simple tooth extraction and I was billed for a surgical extraction instead. When I telephoned I was repeatedly told that someone would get back to me and this has been going on for months. I finally got a return call and was told basically it was too bad that it was billed according to the dentists interpretation. At no time did the dentist have to use ANY surgical instruments for the extraction, NO incisions had to be made and no surgical procedure was done. I had a local shot of lidocane and the tooth was removed. I paid my ****** deductable, they submitted a claimn to my insurance for a SURGICAL procedure and it was NOT a surgical procedure and then they sent me an additional bill stating that I owed another ****** because my insurance said that the amount Crowns Now charged exceeded thre amount reasonable and allowable. How can they bill my insurance for a procedure they did not perform and also bill me for more money.
Desired Settlement: That they take this OFF my credit report and accept what my dental insurance gave them as they billed them for a more expensive procedure even though they did not perform the more expensive procedure. They they be investigated for INSURANCE FRAUD as I have heard they have done this to others but they bullied them into paying so it wouldn't reflect on their credit.
I believe that Crowns Now Dentistry has tried to communicate the reason that the ****** balance remains on *** ********** account in the conversations that we have had with *** ********. On 4/29/2014 *** ******** was given an ESTIMATE of what his patient portion would be for the service that he needed, a surgical extraction of tooth #5, the fee was $****** and the estimated patient portion was $*****, patient signed the treatment plan estimate that clearly stated the extraction was to be surgical, prior to services being rendered and paid $***** at time of check out after services were rendered.
Crowns Now has never intentionally filed an incorrect code to any insurance based on the higher fee. We code all services provided to our patients within ADA guidelines.
We have attempted to explain to *** ******** that the balance due is the result of *** being applied to his deductible. We have also sent the patient copies of the EOB’s and the treatment plan estimate that the patient signed from the date of service 4/29/2015. We have discussed his concerns with his insurance company and they agree that the claim was filed correctly with the correct code and that the ****** balance on the account is truly the patient’s responsibility.
We have not submitted *** ********'s account to a credit agency, so this balance is not affecting *** ********** credit in any way as of 7/07/2015.
We are truly sorry that *** ******** feels that he was in any way taken advantage of but we have been very honest and forthcoming with him and all of our patients.