BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Palmetto Heavy Industrial Equipment, LLC

Additional Locations

Phone: (864) 834-5400 Fax: (864) 269-0570 View Additional Phone Numbers 310 N Main St, Travelers Rst, SC 29690 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

On 5/27/2016 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 1B. Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.
  • 1E. In its relationship with BBB:
    • meet all applicable standards within this Code of Business Practices
    • cooperate with BBB's activities and efforts to promote voluntary self-regulation within the business' industry
    • honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    • complete the required application and pay all monetary obligations to BBB in a timely manner
  • 4A. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Palmetto Heavy Industrial Equipment, LLC include:

  • Length of time business has been operating
  • Failure to have a required competency license
  • Failure to be transparent about ownership, location, or products/services offered
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Palmetto Heavy Industrial Equipment, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 16, 2009 Business started: 05/06/2016 in SC Business incorporated 05/06/2016 in SC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

SC Department of Revenue
300 A Outlet Point Blvd, Columbia SC 29210
Phone Number: 803-898-5000
BBB confirmed that Palmetto Heavy Industrial Equipment, LLC had not obtained a necessary license from SC Department of Revenue.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ashley Burton, President Ms. Dawn Fitzgerald, Office Manager
Contact Information
Principal: Mr. Ashley Burton, President
Customer Contact: Ms. Dawn Fitzgerald, Office Manager
Business Category

Contractors Equipment & Supplies - Dealers & Services Industrial Equipment & Supplies

Products & Services

Palmetto Heavy Industrial Equipment, LLC offers the following product(s): Generators, Air Compressors, Pressure Washers, Trash Pumps

Alternate Business Names
Ashley Burton Pacific Equipment Sales Palmetto Industrial Palmetto Industries Trident Power LLC
Additional Information

Palmetto Heavy Industrial Equipment, LLC was formerly doing business as Palmetto Industrial and Palmetto Industries.

The owner of the company has also had additional company names.  

In 2007 his company was Pacific Equipment Sales, LLC which is has recently been dissolved by the SC Secretary of State.  

In 2011 the owner also formed Trident Power, LLC. 

In 2013 the company changed their name to Eagle Equipment, LLC.

In 2016, the BBB was asked to change the name from Eagle Equipment, LLC to Trident Power LLC then Palmetto Industries and then to Palmetto Industrial, LLC within a two month period. When questioned by the BBB of the record with the SC Secretary of State(SOS) for 'Palmetto Industrial', since that name has been taken since 1998 in South Carolina, the business claimed the name had been rejected. However the SC SOS informed the BBB that there was no record of an application and the business failed to provide any documentation to show otherwise. The company is still using the name Palmetto Industrial. After revocation, the company then informed the BBB they had formed a new company Palmetto Heavy Industrial Equipment, LLC which they are now doing business as.  On August 9, 2016, Eagle Equipment, LLC was dissolved through the SC Secretary of State.  


Palmetto Heavy Industrial Equipment, LLC is in an industry that requires professional licensing through the SC Department of Revenue.  This company is not currently licensed with the SC  Department of Revenue and Better Business Bureau has been unable to determine that the company is also properly licensed in other states where they do business. 


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.