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          American Credit Acceptance, LLC has 1 locations, listed below.

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            Business ProfileforAmerican Credit Acceptance, LLC

            Consumer Finance Companies
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.24/5stars

            Average of 195 Customer Reviews

            Customer Complaints

            498 complaints closed in last 3 years

            140 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/6/2013

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            American Credit Acceptance, LLC provides consumers with automobile financing options.

            Business Details

            BBB File Opened:
            6/25/2010
            Years in Business:
            16
            Business Started:
            5/11/2007
            Business Incorporated:
            5/11/2007
            Accredited Since:
            8/6/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Spartan Financial Partners
            Business Management
            • Mr. Keith, Customer Relations Manager
            Contact Information

            Customer Contact

            • Mr. Keith, Customer Relations Manager
            Additional Contact Information

            Fax Numbers

            • (866) 731-4883
              Primary Fax

            Email Addresses

            Customer Complaints

            498 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/12/2024

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            This is an auto loan where payments have been remitted to the company. Since 7/30/2023 ACA has not reported balance and monthly reporting accurately to all three credit bureaus (********, *******, **********). Currently on all three bureaus they are reporting last date paid 7/2023 $345, balance $5936 and past due for $5800. This is incorrect. Current today's balance is $3316, and payment has been remitted each month. I have sent in dispute of this through the credit reporting agencies and ACA continue to send in the incorrect information. I have attached transaction history from ACA, monthly statement, and the last dispute response ACA sent to credit agencies with incorrect information. The resolve is to remove all late reporting, all notes and update balance/reporting dates.
            Read More

            Customer Reviews

            195 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Wanda B.

            1 star

            03/24/2024

            This is the worst company I have ever seen in my life.First of all they gave me one amount to get my truck back and every day the amount Climbed higher $1715.66 To $2158.66 in just a couple of days They say that they work hard to help you get back into your vehicle.They are liars, because how are you trying to help someone?And you're going up on their balance the whole Time you you said I haven't till the 28th of March on the 19th of March. I spoke with someone and they sent me some false paperwork with a ****** sign on top of it, saying that it was rein. Statement paperwork for my vehicle. Someone is lying. II asked for an amorization record. They said they can't show me that. Where is my money going and why did they take my truck? For only change No remorse for me being sick. I have paperwork to prove that. Just not giving any kind of chances. And consistently going up on the price for no reason.Making it very hard to get the vehicle back.I am also going to consumer affairs tomorrow because this is unfair.I am still paying full coverage insurance on that vehicle Can someone please contact me again. This is an emergency and I believe that I have been giving false paperwork for this finance company. Something has to be done because they are trying to sell my vehicle. And I found that out from the Sirius radio company. This morning paying on my radios in both of my trucks and they told me that Dealership dealership contact them, cancel my radio subscription and notify them of a sale of my vehicle. My tag is still on there. I am not going to get in trouble for something they have of mine. I need someone to contact me as soon as possible.This paperwork does not look right

            Local BBB

            BBB of Upstate South Carolina

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