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Poinsett Tire Pros

Phone: (864) 232-4659 View Additional Phone Numbers 208 Poinsett Highway, Greenville, SC 29609 http://www.poinsetttires.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Poinsett Tire Pros include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Poinsett Tire Pros
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 13, 1993 Business started: 06/18/1998 in SC Business incorporated 06/18/1998 in SC
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. James Duffield, Owner
Contact Information
Principal: Mr. James Duffield, Owner
Business Category

Auto Repair & Service


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    208 Poinsett Highway

    Greenville, SC 29609 (864) 232-4659

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company change my oil 7/25/13 not 3 weeks later i had to have my 2001 toyota towed because it stopped on the road and th motor locked down while i was driving. The tow truck company told me i had no oil on dip stick and the wrong oil filter that cause oil to run out. Poinsett tire towed my truck to there location has had the truck almost a week. They told me they dont have no one to look at the problem but my whole bottom of my truck is taken apart outside of there building in the parking lot.

Desired Settlement: I will like them to get my truck back in running order i have no way to work or to school i am a college student and my car insurance will not give me a rental because they said this company is at fault for motor damage.

Business Response: BUSINESS 9-25-2013

Ms. ****** ** ***** brought her 2001 Toyota 4 Runner into our shop on 7-25-2013 for oil change.  The 4 Runner had 174,254 miles on vehicle when serviced. It was August 15, 2013 that it was towed into shop. Three weeks later vehicle towed back into shop with 174,811 miles. Engine locked up! So, in a 3 weeks time she drove the vehicle over 557 miles!

If the wrong oil filter was installed on vehicle, she would not have got 3 miles fro store before something would have happened!  But she went 557 miles - huge Difference......

I did notice on inspection that a new transmission had been replaced soon after we did  an oil change....

Now, if someone had pitched the rear main seal when installing that can cause oil leakage too!

So I do not feel totally to blame at all...

Id did talk to the husband and had made arrangements to compensate for customer satisfaction of $1,000.000 in which he agreed because where he worked at was going to put it in for him for that!

However, he called me later and said that I was going to be another 400.00 and I informed him that was not the agreement!
 

I am more than happy to resolve issue but I have pictures of the 4 Runner and the new transmission too...

I feel someone is trying to get something for nothing!!

I will not be taken advantage of in that way!

***** * ********