Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Family Auto of Easley, LLC

Phone: (864) 644-2886 Fax: (864) 644-2277 7111 Calhoun Memorial Hwy, Easley, SC 29640 http://www.familyautoofeasley.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers pre-owned vehicles and warranties on all vehicles sold. They offer buy here-pay here contracts.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Family Auto of Easley, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Family Auto of Easley, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Family Auto of Easley, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 08, 2008 Business started: 07/14/2008 in SC Business incorporated 06/05/2008 in SC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

SC DMV
10311 Wilson Boulevard - Building C, Blythewood SC 29016
http://www.scdmvonline.com
Fax Number: 803-896-5000
help@scdmvonline.com

SC Dept. of Consumer Affairs
2221 Devine St. Ste 200, Columbia SC 29205-2418
http://www.consumer.sc.gov
Phone Number: 800-922-1594 (toll free in SC) 803-734-4200 outside SC

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Roger Ezell, Partner Mr. Adam Ezell, Manager
Contact Information
Principal: Mr. Roger Ezell, Partner
Business Category

Auto Dealers - Used Cars

Industry Tips
Used Cars/Appliances

Additional Locations

  • 7111 Calhoun Memorial Hwy

    Easley, SC 29640 (864) 644-2886

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/2/2015 Problems with Product/Service | Complaint Details Unavailable
8/25/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: The offer a refer a friend program. The program states If If you send a friend or family member to them they will pay you $100 and if you send them 12 people they will give you the title to your car free and clear. No other details are available. So I sent a friend up there which did purchase a car from them. I called and asked about the bonus money they said it would be the following week. I said ok. Now here it is a month later and i still have not received this bonus money from them. They need to have better details on the refer program. That states when the money will be received. The car salesman had a post by him on a Facebook page stating that you send someone up there and you will receive. The check the next week. If that's the case he is lying to people. Because its been over 30 days for me.

Desired Settlement: For my bonus money that is due to me. Be given.

Business Response: This customer was issued a check on the regular schedule that referral checks are written.  Customer has endorsed check and has been paid on schedule.

 
 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Family Auto of Easley, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)