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BBB Accredited Business since
Phone: (864) 644-2886 Fax: (864) 644-2277 7111 Calhoun Memorial Hwy, Easley, SC 29640
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This company offers pre-owned vehicles and warranties on all vehicles sold. They offer buy here-pay here contracts.
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A BBB Accredited Business since
BBB has determined that Family Auto of Easley, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Family Auto of Easley, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
SC Dept. of Consumer Affairs
2221 Devine St. Ste 200, Columbia SC 29205-2418
Phone Number: 800-922-1594 (toll free in SC) 803-734-4200 outside SC
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Roger Ezell, Partner Mr. Adam Ezell, Manager
Auto Dealers - Used Cars
Industry TipsUsed Cars/Appliances
7111 Calhoun Memorial Hwy
Easley, SC 29640 (864) 644-2886 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|2/2/2015||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: The offer a refer a friend program. The program states If If you send a friend or family member to them they will pay you $100 and if you send them 12 people they will give you the title to your car free and clear. No other details are available. So I sent a friend up there which did purchase a car from them. I called and asked about the bonus money they said it would be the following week. I said ok. Now here it is a month later and i still have not received this bonus money from them. They need to have better details on the refer program. That states when the money will be received. The car salesman had a post by him on a Facebook page stating that you send someone up there and you will receive. The check the next week. If that's the case he is lying to people. Because its been over 30 days for me.
Desired Settlement: For my bonus money that is due to me. Be given.
Business Response: This customer was issued a check on the regular schedule that referral checks are written. Customer has endorsed check and has been paid on schedule.