BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Volvo of Greenville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Volvo of Greenville include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Pam Tatum, General Manager Mr. Charles Oglesby, President/CEO
Auto Dealers - New Cars
Hours of Operation
|M||:||9:00 AM - 7:30 PM|
|T||:||9:00 AM - 7:30 PM|
|W||:||9:00 AM - 7:30 PM|
|Th||:||9:00 AM - 7:30 PM|
|F||:||9:00 AM - 7:30 PM|
|S||:||9:00 AM - 7:00 PM|
2668 Laurens Rd
Greenville, SC 29607 (864) 288-7575 (888) 509-8114 (864) 288-5555 Directions
PO Box 5459
Greenville, SC 29606
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Additional Phone Numbers
- (864) 288-7575(Phone)
- (877) 427-0320(Phone)
- (888) 509-8114(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Volve of Greenville is owned by Asbury Automotives and supposedly owns E Leads. Greenville of Volvo has E Leads call previous sales and/or service customers multiple times using different tatics to get a sales appointment. They have called constantly. Once, I was asked about the performance of my husband's*** when I said that he was obviously a telemarker for warranty or something and he hung up. The second time, someone called and continuously called my husband pressuring him to make an appointment at Volvo of Greenville to purchase a new car. Volvo of Greenville then called me asking about the lead that they received and that if this was true that my husband had made an appointment for next week to purchase a new car. The general manager, ***, at Volvo of Greenville says that Asbury Automotives owns E Leads and uses it for customer relations and to call their previous sales and service customers to get appointments for their salepersons. They say that this is not considered selling our information to a third party because the owner of Volvo of Greenville owns E Leads also. I do not agree and do not appreciate that E Leads has all of my contact information, as well as all of the Volvos that I have bought and/or had serviced at Volvo of Greenville. Pam says that she has asked E Leads to take us off their call list. I believe this us unauthorized use of our private information even though they do not.
Desired Settlement: I don't know what would be the proper settlement for this situation. I want Asbury Automotives to provide our information to supposedly their customer sales relations company, E Leads, and use different tatics to harass us into having to make appointments so that they will stop calling us. I want Asbury to not be allowed to give our information to this E Leads or other companies. we have not provided permission for our information to be used or sold, etc on any forms we have signed.
**** ********* was upset because our call center for our customer follow-up system called them about coming in to test drive a new car and maybe trading in their current vehicle. We make calls out to our current service data base to bring in business. This is all done through our call center and sometimes with our salespeople. When **** ********* called me I immediately took her name off any list that would be getting a call.
Thanks if you need any more information please let me know.
Jaguar-Porsche-Volvo of Greenville
2668 Laurens Road - Greenville, SC 29607
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|12/4/2012||Problems with Product/Service|