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BBB Accredited Business sinceAdditional Locations
Phone: (864) 582-1200 Fax: (864) 573-5161 400 East Daniel Morgan Avenue, Spartanburg, SC 29302
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A BBB Accredited Business since
BBB has determined that Vic Bailey Subaru Mazda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Vic Bailey Subaru Mazda include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Vic Bailey III, President Mr. Jim Sackett, General Manager
Auto Dealers - New Cars
400 East Daniel Morgan Avenue
Spartanburg, SC 29302 (864) 582-1200 Directions
P O Box 5087
Spartanburg, SC 29304
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I purchased a vehicle from Vic Bailey Mazda Subaru on April 29th, 2014. As we were about to take it to an independent mechanic for an analysis, I noticed some marks on the front bumper. The salesman said they were bug splatter and would come off with some soap and water. I was mostly concerned with the mechanical condition of the vehicle, and didn't closely inspect the bumper at that time to verify what the salesman said. After the purchase I realized that the marks were all marred clear coat and paint, damage which would cost over a thousand dollars to repair. I tried contacting the dealership about this misleading sales practice but never received a response in regard to the marred paint.
Desired Settlement: $2000 refund to cover any repair costs. There isn't a body shop available at my overseas location with the military to do the work, so I will be saving the money until we get back to the continental United States to fix it.
I have a copy of two additional papers that were involved in the transaction but am unable to attach them to this email for some reason. I will send them under separate cover.
This deal was done primarily over the phone but the customer came to the dealership to take delivery of the vehicle. He looked at the vehicle, test drove it, signed the paperwork and left happy. . The documents I am sending are the signed buyers guide showing the warranty and a signed we owe. Please review and let me know if you need any additional information. We do our best to accommodate our customers, but in this case we delivered everything that was promised.
Better Business Bureau:
I will discuss the business' response sentence by sentence.
"This deal was done primarily over the phone but the customer came to the dealership to take delivery of the vehicle."
"The documents I am sending are the signed buyers guide showing the warranty and a signed we owe."
I've attached documents to support much of what I said. If you would like a record of something else, please let me know and I may be able to provide it.
Business Response: We have researched this various times for this customer and made the decision that nothing is owed.
Better Business Bureau:
|10/1/2012||Problems with Product/Service|