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BBB Accredited Business since

Vic Bailey Honda

Phone: (864) 585-5344 Fax: (864) 594-6830 500 East Daniel Morgan Avenue, Spartanburg, SC 29302

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Vic Bailey Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Vic Bailey Honda include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Vic Bailey Honda
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 15, 1986 Business started: 01/01/1973 in SC Business incorporated 12/28/1988 in SC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

10311 Wilson Boulevard - Building C, Blythewood SC 29016
Fax Number: 803-896-5000

SC Dept. of Consumer Affairs
2221 Devine St. Ste 200, Columbia SC 29205-2418
Phone Number: 800-922-1594 (toll free in SC) 803-734-4200 outside SC

Type of Entity


Business Management
Mr. Howell J Foster, GM/EVP Mr. Vic Bailey III, President
Contact Information
Principal: Mr. Howell J Foster, GM/EVP
Business Category

Auto Dealers - New Cars

Additional Locations

  • 500 East Daniel Morgan Avenue

    Spartanburg, SC 29302 (864) 585-5344


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/2/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Left 2 hours ago. It after negotiating for two days we decided to borrow money from family members to get the deal they offered us. My wife was excited and even though I felt the damage on the car warranted either an extended warranty (in addition to the existing) or dropping the price another 500 dollars. They would not budge even though I bought a used car from them a year ago for 2990 they could only give 1000 on the trade. Still my wife was excited as were our four grandchildren. Actually we were purchasing the car to accomodate them as they were homeless and we are trying to help. So I concided to their bottom line and they began finalizing the loan terms. My wife and grand kids started loading the new car. About halfway through the process the manager called me in and said we are sorry we were so busy this weekend we made a mistake in what we offered you. You now need to come up with 3000 dollars more or look for another vehicle next week. *** ****** not only let my wife down, also 4 young children who have been let down enough in their young lives. I even tried to offer to get more money however the manager said it had to be 3000. To keep my wife happy i would have even considered taking the car with the dents and damage they said was overlooked yet would be a cost to them to fix.

Desired Settlement: Ideally would like the the terms of the agreement we shook hands on today. I understand mistakes happen, i told them three times they had the wrong car listed in trade in and was told no problem. Am willing to make a little more concession however we were treated bad

Business Response:

Complaint was received this morning by ****** ******. Was forwarded to me at 3:30 pm today. (5-31-16) After investigating, found that matter was resolved yesterday. (5-30-16) I assume everyone is happy as we agreed to original deal.



****** * ******

General Manager

Consumer Response:

** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****

Better Business Bureau:

When I generated this complaint I was really angry, probably compounded by recent family issues in trying to care for our four grandchildren. In all fairness to Vic Bailey Honda, my complaint was premature as all of our concerns seem to be being addressed and we look forward to delivery of the 2015 *****. We appreciate all of the Vic Bailey team members we have encountered and their efforts to make us feel valued. We look forward to a long relationship with Vic Bailey Honda,

Best Regards,

** *****

9/28/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Took my 2006 Honda Civic si in for repairs in March 2015. Continuously had problems thereafter. The engine catostrophically failed while in their possession at the end of August, beginning of September. A new engine is needed and I'm paying a bill for previous repairs. Spoke with Honda corporate, Vic Baileys general manager and service manager for a solution. Their ONLY option given to me is I personally will have to buy a new engine at $4900. I will be billed $2500.

Desired Settlement: New car! Don't feel comfortable or safe after continuos malfunctions due to their services performed. Second desired outcome would be new engine AT NO COST under a full warranty and refunded all previous repair costs!

Business Response:

I have attached a summary of all the work performed on *** ******** car by our dealership. Also attached is a ****** report which shows his car had a branded title.  We attempted several repairs in the hope a new engine would not be needed. In the end, they did not fix his problem. This is why we offered to credit the money he had spent with our dealership toward the cost of a replacement engine. We do not believe anything we did contributed to his engine failing so we are unwilling to offer any further assistance.


****** ******

Consumer Response:  Hi ****** I read the attached documents and statement. I have new concerns now. First off having a branded title is completely irrelevant to the amount being charged for repairs. What was the point of even bringing that up? Next I read where they had a "discussion" with me about the possibility of needing a new engine or bad bearings. THIS IS THE FIRST I'VE HEARD OF THIS. I was NOT informed of a possibility of a new engine or bad bearings until the engine failure. All that was recommended was an oil pump. At the same time they offered a new engine with previous repair costs toward a new engine. Why not reimburse me the "down payment" total back to me and I find my own engine? It would be the same thing. Except I wouldn't be going through them. So with that said, what should I do? What is next? Thank you for your time. Have a great day!

Business Response:

I disagree that the car having a branded title is irrelevant. In hindsight, I expect it needed an engine all along. However, *** ****** did come to us to repair his car and we were unable to complete the task. Therefore, I would agree to refund the money he paid to Vic Bailey Honda. My records reflect this amount to be $2528.57


****** ******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 


****** ******

9/22/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: When I sent my vehicle to do a service, I cannot remember if I have had my transmission oil changed in another dealer a couple months ago. Thus I told them to check the fluid to see if it need to be changed. The engineer told me that the fluid need to be changed. However, when I come back home and found the old receipt and I noticed that I had a transmission fluid change 6 months ago. Then this means two possible things: 1) the engineer is so bad and cannot even tell whether the transmission fluid need to be changed or not. 2) The engineer knew that the fluid don't need to be changed but he changed it anyway to charge me additional $150.

Business Response:

This one the first time we had serviced this vehicle. Therefore, we had no service history. Customer was asked about transmission flush and could not remember.  Fluid was dark so we changed the fluid. If customer will provide evidence that this service had previously been done, we will refund this portion of his service bill.


****** ** ******

General Manager

Consumer Response:

Attached is the copy of maintenance note from Sep 2014.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 


*** ***

12/12/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: In May of 2011 I purchased a 2006 Nissan Murano from Vic Bailey Honda. At the time of purchase I requested a car facts sheet and was given one that stated no structural damage or accidents had occurred. Vic Bailey then faxed this sheet to my financial institution. After driving the car for 2 months I had some issues in the front end. The car was taken back and was fixed even though it was out of warranty. Since 2011 there have been 6 issues with the front end. I decided to trade the car and imagine my surprise when a car facts sheet was printed and I found out that the car did indeed have structural damage and was wrecked in 2008. Therefore, I was unable to get what the value of the car should have been and the difference was $4500. The very next day I called and asked to speak to the General Manager and was told he was unavailable but would call me back. No call was received. I called again the next day and spoke to the person that was supposedly the General Manager. His response was "thank you for letting me know". When I told him that was unacceptable he offered to set me up with a new car. I then told him I would never buy anything from them again. It seems that not only did they defraud me as a customer, Vic Bailey also sent a fraudulent car facts to my financial institution.To me, it seems that they should at least be prepared to offer some compensation because their fraudulent act cost me a lot of money. For 2 years I believed I had purchased a safe, reliable car and the whole time I was driving an accident looking for a place to happen. Not to mention all the money spent fixing front end issues due to the structural damage.

Desired Settlement: I do not expect to receive full compensation, however, I feel some sort of monetary compensation should be received. I have since traded the car but got nowhere near what I had in it. I feel that Vic Bailey Honda new what they were selling me and changed the car facts in order to make a quick sale. My financial institution would never have lent me the amount of money they did on a car with structural damage and questionable issues. I feel as a consumer I did everything I was supposed too.

Business Response:

** **** purchased the 2006 Nissan Murano on April 7, 2011 for $13998. At the time of purchase, the vehicle had approximately 70683 miles on the odometer.  The Carfax report given to*** ****** lending institution is the only one that existed when she purchased the car. The structural damage that is now listed on the report was not listed until July of 2011, 3 months after she had purchased the vehicle. While I certainly understand ** ****** concern, there is no evidence of any mechanical failure that could be attributed to anything other than normal wear and tear.  Vic Bailey Honda does not feel **. **** is entitled to any compensation. 


****** ** ****** ***

General Manager

Consumer Response: Better  Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  

I have attached the Carfax and Sales Sticker as requested for other paperwork.  I don't have a signed Contract with Vic Bailey Honda as I financed the car through my local creditu union.

**** ****

12/11/2013 Advertising/Sales Issues

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Vic Bailey Honda
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)