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BBB Accredited Business since

Vic Bailey Ford Lincoln

Additional Locations

Phone: (864) 585-3600 Fax: (864) 594-6801 View Additional Phone Numbers 501 East Daniel Morgan Avenue, Spartanburg, SC 29302 http://www.vicbaileyford.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Vic Bailey Ford Lincoln meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Vic Bailey Ford Lincoln include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Vic Bailey Ford Lincoln
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 14, 1986 Business started: 01/01/1981
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

SC DMV
10311 Wilson Boulevard - Building C, Blythewood SC 29016
http://www.scdmvonline.com
Fax Number: 803-896-5000
help@scdmvonline.com

Business Management
Mr. Vic Bailey III, President Mr. Sterling Anderson, General Manager
Contact Information
Customer Contact: Mr. Sterling Anderson, General Manager
Principal: Mr. Vic Bailey III, President
Related Businesses
Vic Bailey Subaru Mazda Vic Bailey Ford Lincoln Vic Bailey Honda Vic Bailey Volkswagon
Business Category

Auto Dealers - New Cars

Alternate Business Names
Vic Bailey Auto Center

Additional Locations

  • 501 East Daniel Morgan Avenue

    Spartanburg, SC 29302 (864) 585-3600

  • 703 West Main Street

    Spartanburg, SC 29301

  • P O Box 3568

    Spartanburg, SC 29304

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Vic Bailey charged me $104.86 for a diagnostic fee for a leaking slave cylinder on my truck (the diagnostic fee is $98). They reported that the cost to fix this problem was going to be $1875.75 because they "need to remove the transmission". I declined service, asked them to top off fluids. After 4 consultations with other diesel mechanics (and having it repaired elsewhere), it is apparent the transmission did not need to be removed for repairs. Also, when I arrived home after picking up my vehicle from Vic Bailey, I checked the fluids I asked them to top off. They had poured the fluid in the resevoir incorrectly, which led to corrosive fluids spilling all over my engine which I then had to clean and then I had to top off the fluids myself. Finally, the service was horrible- They did not answer the phone, did not call to update me on my vehicle (I had to call 3 times to get an answer),all the personnel were rude, did not provide me with answers to questions I asked, did not provide me with a print out of services they recommended that resulted in a bill of $1875.75 even after I asked several times, and while promising to have a manager call, did not follow through. They were not knowledgeable about vehicles, blatantly lied about services and absolutely took advantage of me.

Desired Settlement: I request a refund in the amount of $104.86 from Vic Bailey. They wasted my time, money, and treated me horribly.

Business Response:

Sorry for the misunderstanding a check was mailed to  ******* ******* today for $104.86.

Thanks!

7/9/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have been talking to a salesman for a couple weeks about a car I saw online. Told them I liked the car, and IF they found one like it with a sunroof I would be interested. The salesman texted me asking if we included installing a sunroof and kept the price the same, would you be interested? I said that would be amazing! So, my husband & I drove 90 miles from ********* for the deal they made me. We test drove car, spent a couple hours looking over the car, said YES to the deal I was offered. When we went to finalize paperwork we were told that the deal that was made was NOT going to be honored and were asked to pay $1,100 MORE than quoted amount. Bait & Switch is not a good way to do business. They knew I was driving 90 miles there and 90 miles home and hooked me in promising me a deal they were NEVER going to honor. Spoke to *** *** ****** himself and he said "People make mistakes, I am sorry that this happened but I can not honor the deal we made you originally." This is NO way to do business, they didn't offer to reimburse me for my gas, time or wear & tear to my current vehicle. They said they had nothing but a verbal apology to offer me. BUYER BEWARE of the sales techniques this place uses!

Desired Settlement: I would like Vic Bailey Ford to reimburse me for the gas that I spent driving 180 miles round trip for a deal that they NEVER would honor. Gas mileage is $0.57/mile so the amount I would like is $102.60 for the gas I spent.

Business Response:

We are ruling this, as we have already indicated a mistake. However, to avoid inconvience to the ******* family, we are mailing her a check for $102.60 today.

******* ******* **** ********* *** ********** ** ** *****

Thank you,

 

2/5/2013 Advertising/Sales Issues