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BBB Accredited Business sinceAdditional Locations
Phone: (864) 585-3600 Fax: (864) 594-6801 View Additional Phone Numbers 501 East Daniel Morgan Avenue, Spartanburg, SC 29302
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A BBB Accredited Business since
BBB has determined that Vic Bailey Ford Lincoln meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Vic Bailey Ford Lincoln include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Business ManagementMr. Vic Bailey III, President Mr. Sterling Anderson, General Manager
Related BusinessesVic Bailey Subaru Mazda Vic Bailey Ford Lincoln Vic Bailey Honda Vic Bailey Volkswagon
Auto Dealers - New Cars
Alternate Business NamesVic Bailey Auto Center
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (800) 922-1365(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Vic Bailey charged me $104.86 for a diagnostic fee for a leaking slave cylinder on my truck (the diagnostic fee is $98). They reported that the cost to fix this problem was going to be $1875.75 because they "need to remove the transmission". I declined service, asked them to top off fluids. After 4 consultations with other diesel mechanics (and having it repaired elsewhere), it is apparent the transmission did not need to be removed for repairs. Also, when I arrived home after picking up my vehicle from Vic Bailey, I checked the fluids I asked them to top off. They had poured the fluid in the resevoir incorrectly, which led to corrosive fluids spilling all over my engine which I then had to clean and then I had to top off the fluids myself. Finally, the service was horrible- They did not answer the phone, did not call to update me on my vehicle (I had to call 3 times to get an answer),all the personnel were rude, did not provide me with answers to questions I asked, did not provide me with a print out of services they recommended that resulted in a bill of $1875.75 even after I asked several times, and while promising to have a manager call, did not follow through. They were not knowledgeable about vehicles, blatantly lied about services and absolutely took advantage of me.
Desired Settlement: I request a refund in the amount of $104.86 from Vic Bailey. They wasted my time, money, and treated me horribly.
Sorry for the misunderstanding a check was mailed to ******* ******* today for $104.86.
Read Complaint Details
Complaint: I have been talking to a salesman for a couple weeks about a car I saw online. Told them I liked the car, and IF they found one like it with a sunroof I would be interested. The salesman texted me asking if we included installing a sunroof and kept the price the same, would you be interested? I said that would be amazing! So, my husband & I drove 90 miles from ********* for the deal they made me. We test drove car, spent a couple hours looking over the car, said YES to the deal I was offered. When we went to finalize paperwork we were told that the deal that was made was NOT going to be honored and were asked to pay $1,100 MORE than quoted amount. Bait & Switch is not a good way to do business. They knew I was driving 90 miles there and 90 miles home and hooked me in promising me a deal they were NEVER going to honor. Spoke to *** *** ****** himself and he said "People make mistakes, I am sorry that this happened but I can not honor the deal we made you originally." This is NO way to do business, they didn't offer to reimburse me for my gas, time or wear & tear to my current vehicle. They said they had nothing but a verbal apology to offer me. BUYER BEWARE of the sales techniques this place uses!
Desired Settlement: I would like Vic Bailey Ford to reimburse me for the gas that I spent driving 180 miles round trip for a deal that they NEVER would honor. Gas mileage is $0.57/mile so the amount I would like is $102.60 for the gas I spent.
We are ruling this, as we have already indicated a mistake. However, to avoid inconvience to the ******* family, we are mailing her a check for $102.60 today.
******* ******* **** ********* *** ********** ** ** *****