If yes, click here to learn about BBB Accreditation.
This business is not BBB accredited.
Phone: (864) 234-6437 Fax: (864) 234-3373 2934 Laurens Rd, Greenville, SC 29607
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This dealership offers sales, parts and service for new and used BMW's.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Century BMW include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 9 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||9|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Tommy Kuranoff, General Manager Mr. Evan Baker, Controller
Auto Dealers - New Cars
Hours of Operation
|M||:||9:00 AM - 7:00 PM|
|T||:||9:00 AM - 7:00 PM|
|W||:||9:00 AM - 7:00 PM|
|Th||:||9:00 AM - 7:00 PM|
|F||:||9:00 AM - 7:00 PM|
|S||:||9:00 AM - 6:00 PM|
THIS LOCATION IS NOT BBB ACCREDITED
2934 Laurens Rd
Greenville, SC 29607 (864) 234-6437 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Purchase agreement on vehicle was made with dealership and finance was settled at the bank after hours. dealership sold car before I returned to pickup vehicle! Spoke with used car management said they had over 150 dealerships and would correct the issue and would find me another vehicle to resolve issue.three days have past and no further contact has been made with dealership. I feel strongly that this issue will not be resolved simply because I was only interested in a 10,000 dollar car instead of a 60,000 dollar car and was treated to seem like a second class citizen because of such!
Desired Settlement: Legal action will be taken if there is no response from dealership and I wish to speak with the highest rank official with this dealership and will not tolerate anything less!
Business Response: Per our pre-owned sales manager, Mr. ***** was looking at a particular vehicle on the last day of the month but did not sign any purchase agreement when he was here. We of course would have loved to sell him the vehicle and offered many options to assist him with buying when he was here. When he left we made sure he knew that there was no way we could hold a vehicle without a signed agreement to purchase. By the time he returned, another customer had come in and purchased the car. At our last contact with Mr. ***** we explained that we were searching for another vehicle of the type he was interested in, but unfortunately that car hasn't turned up yet. We are very sorry Mr. ***** was disspointed and hope that we can find another vehicle that will allow us to earn his business back.
Read Complaint Details
Complaint: I flew down from*** **** to South Carolina on January 17,2014 to purchase a used vehicle from this dealership. I sat down to do the finance paperwork with *** * and was sold a BMW road hazard tire & wheel protection warranty for $1289/5 Year/Unlimited mileage which is listed on my bill of sale which I am currently paying for. I was driving to work on the morning of October 6th 2014 and my tire light comes on and I pull over and notice I got a flat tire due to a nail. I called a tow truck and got the vehicle towed to my local BMW ($185 out of pocket charge). I get inside the dealership and the service rep asked how I would like to pay. I tell him I have a BMW road hazard tire & wheel protection warranty. The tech checks his system and says he doesnt see anything on file and I should contact the dealership I bought the car from. I called and talked to ****** and explained my situation and he told me to to pay for the tire and the service and the dealership would reinburse me ($573.91 out of pocket charge). I dont know why my warranty that I paid for is not active. ****** then ***** me a different warranty that he wanted me to sign that was not unlimited mileage no towing coverage, non bmw warranty basically not what I paid for. I contacted ***** motor group to see if they can do anything about the situation and ***** contact the manager who called me the same day I contacted *****. He appologized for the mixup and promised to call me the next day. Its been two weeks and I havnt heard anything from the manager who promised to call me back. I lost a day of work and weeks of frustration trying to get my money for the towing and the tire/replacement costs. Emails/phone calls and nobody can help me. Whats going to happen if got forbid I get another flat tire? What happened to the $1289 that I paid for the warranty? I am still waiting for my reinbursement that I was promised.
Desired Settlement: All the money I paid out of pocket that should have been covered under the warranty I bought I want back.I want the warranty that I purchased active.
Business Response: This customer is 100% happy now. Thank you for the follow up
Better Business Bureau:
From: ******* ******* **************************** Sent: Tuesday, December 02, 2014 2:55 PM
I am able to confirm the contract #********** for**** * ****** is showing an ACTIVE status.
Problems with Product/Service
Read Complaint Details
Complaint: 5/3/14 I requested warranty to be cancelled in person with Finance Mgr at BMW, who promtly said I didn't need to sign anything. On 5/6/14 when I followed up I was told to fill out form. I printed the form and physically went into BMW dealership to drop this off. I was told it would take 4-6 weeks. On 6/6/14 I checked with BMW credit for refund and was told there wasn't one pending or credited. I went back into BMW on 6/6/14 to see Finance Mgr to find out why this was taking so long. Finance Mfg emailed me back late on 6/6/14 and said he had no record of form being filled out. I Re-submitted form directly to warranty cancellation (to avoid any more delays)and copied Finance Mgr. Going to the online warranty web-site, I saw the cancellation had been completed by BMW dealership on 6/27/14. I followed up with Finance Mfg for status of credit and was responded via email that warranty had been cancelled. I again emailed Finance Mgr for credit status of refund credit on 7/2/2014. I never got a reponse so I headed into the BMW dealership on 7/09/14 and spoke with Sales Mgr. He got fnance to check credit and I was told paperwork was sent to ***** and credit should be available by end of week and would email me. On 7/16/14 I again emailed Sales Mgr to find out my credit status. The response I got back was he would check and call back. I have still not heard, nor have I received my credit.
Desired Settlement: I want my refund. When the cancellation notification was completed with the warranty company back on 6/27/2014 - BMW should have immediately issued the credit. I have had to follow up on this issue for 11 weeks with still no resolution. This is unacceptable!
The issue with the complaint has been handled and the customer is satisfied. thanks
Read Complaint Details
Complaint: I was selling my car to Century and told that my 2006 BMW 760LI with 76k miles on it was only worth $15,500 to them. The GM, ****** ******** told me that was all they could do although looking up the value of my trade in was clearly stating $19,000 for the condition that mine was in. ****** came to me with a phony report claiming that my car leaked oil 6 months ago or so his system at Century told him so. This was untrue because if I was leaking oil, I would have had a report of this and had it repaired. He then told me the car would go to straight to auction as they will be lucky to get $15,500 for it. Well, he knew I had bought a new car and had to sell this so I trusted his car knowledge and sold it to him. The next day ****** and his company had the vehicle on their lot for $25,000. I called to tell him this was highly unethical and he said he would pay me $3,500 if he sold it within the first 90 days... well he sold it within 2 weeks and when I emailed him to find out where my money was, he said he was not going to pay me because I basically complained too much and called him unethical. He told me he was a man of his word. I have the emails saved.
Desired Settlement: I want the $3,500 that ****** promised me if the car sold in the first 90 days..I at least want $2,500... do what you say you are going to do. Don't lie to the public.
Business Response: WE have settled and we are good. thanks
Read Complaint Details
Complaint: I purchased a Certified Pre-owned (CPO) 2011 BMW 335I on 10/25/13 from Century BMW in Greenville, SC. We had the car for under 24 hours and had driven it approximately 150 miles when the right front tire pressure low light came on. We pulled over to check the tire and noted a crack in the outside sidewall. At that point we assumed we must have hit a road hazard that caused the tire to go flat. At that point we called *** and had the car towed to the nearest BMW dealership. ***** *** ** *********** ** happened to be the closest dealer. The car arrived at the dealership Saturday night after closing (10/26/13). On Monday once ***** *** inspected the tire they determined that a road hazard had not caused the tire to go flat but that the tire had actually worn through on the very inside edge of the tire. The tire also showed signs of dry rotting. Furthermore ***** BMW discovered that the left front tire had the exact same wear pattern and dry rotting on the very inside and would likely go flat in the very near future if not replaced. The cause of the wear pattern was determined to be that the car was significantly out of alignment. Upon receipt of this information I contacted Century BMW to inquire how this passed the requirements of the BMW Certified Pre-owned check list which requires a thorough visual inspection of all the tires including tread and sidewall. If this inspection would have actually been performed correctly there is no way the tire condition would have met the CPO requirements. The failure mechanism would have been visually evident at time of inspection as I only put ~150 miles on the car and this wear pattern could not possibly occur in that time frame. Personnel at ***** BMW support this stance. Century BMW maintains the stance that they the inspection was done correctly when it obviously was not. Based on this the car was purchased on false pretenses.
Desired Settlement: Century BMW should have to replace both tires that should have failed the CPO inspection as I bought the car on the expectation that the CPO inspection was correctly performed.
*** *** **** ****** ,
I want to appologize for your bad experience with your new BMW . We have agreed to pay for one tire on the side that was not damaged and have tried to contact Crown several times to let them know. If we can help any further please let us know.
Better Business Bureau:
****** I want to stand behind our original decison due to the fact *** ****** called the same day he bought the car and told us he wanted to purchase tire and wheel protection because he hit something in a construction zone on the way home and had to call a wrecker to get him to a BMW dealership. The car is equipped with runflat tires that do not require a wrecker you can drive on them unless you run over something and damage the tire and wheel which did happen. We have agreed to pay for one tire because I do not have proof that he hit something with both tires only one. *** *** **** ****** are not telling the truth about this situation they have damaged the tire and wheel and do not want to take responsibility . Thanks in advance
Better Business Bureau:
*** ******** is correct that I did call and ask to purchase the wheel and tire package after I got the flat tire. I had just driven through a work zone when I got the low tire pressure warning. Upon pulling over to verify the tire was flat I noticed a crack in the outside sidewall which I thought was where the tire had lost pressure. At this point I assumed I must have hit something to cause the crack in the sidewall. Based on this, I called Century and told them I must have hit a road hazard and had a flat tire and asked if I could add the road hazard protection package which Century graciously agreed to add. Note this road hazard package cost me 989 dollars. Being nowhere near the closest BMW dealership (over 50 miles) I did not want to drive a long distance and risk causing wheel damage. In fact the owner’s manual says not to drive over 50 miles on the run flat tires (Maybe *** ******** should familiarize himself with the product he is selling). Unfortunately once ***** BMW received the car and inspected the flat tire they determined that a road hazard did not cause the tire to go flat and that the tire was not actually leaking from the crack I observed on the outer side wall. Thus the issue would not be covered under the protection package. As I stated in the initial response it turned out that the leak was coming on the very inside of the tire due to the tire wearing through. A tire that was certified should not have worn through in approximately 150 miles. Both front tires had this wear pattern along with dry rotting which can clearly be seen in the previously supplied photos. Thus both tires had to be replaced. Clearly, I would not have called and added the road hazard package to the tune of 989 dollars if I knew it wasn’t going to cover the blown tire. As a customer that just bought a CERTIFIED PRE-OWNED car less than 24 hours ago there is no reason to think anything other than a road hazard could have caused the flat tire.
*** ******** stated that wheel damage did happen in his response. This is simply not true. There was no damage to the wheel. ***** BMW (dealership who replaced the tires) and the service receipt for the replacement tires can back this up. If wheel damage would have occurred I would definitely be asking for Century BMW to cover that cost as well. So I am not sure why *** ******** thinks there was wheel damage and why I would leave that out as it would have cost me even more money (I guess it’s my turn to say someone is not telling the truth?).
I am not sure what proof *** ******** has that I hit something and caused damage to the tire. Heck If I had this proof Century’s actions to date would have been sufficient to prevent this complaint as the blown tire would have been replaced under the protection package and Century paid for “other” tire already (Still not sure why they paid for one tire that didn’t go flat if they truly believe the certification inspection was done correctly). The big hole in *** ********** argument is all the evidence shows that a road hazard did not cause the flat tire. So as expected I reject *** ********** inaccurate response. The only acceptable resolution if for them to cover the cost of the other tire. Unfortunately this is the type of situation that give the car business a bad name, I just didn’t expect to come across this type of situation with a BMW dealership.
*********** *** ******* ******
Better Business Bureau:
We have received the $149.95 check from Century BMW for reimbursement of the wheel alignment. We are accepting this as a response and do not wish to pursue this issue any further. Thanks for the help.
|11/21/2013||Problems with Product/Service|
|9/28/2012||Problems with Product/Service|