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BBB Accredited Business since

CarMax, Inc.

Additional Locations

Phone: (864) 284-0331 Fax: (864) 284-1105 View Additional Phone Numbers 2800 Laurens Road, Greenville, SC 29607 http://carmax.com View Additional Web Addresses


Click for BBB Rating on CarMax, Inc.

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers used vehicles and new vehicles in some states.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that CarMax, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as a accredited business of the BBB.


BBB Complaint Information

Find aggregate BBB complaint information for CarMax, Inc.. BBB Serving Central Virginia has the full report as that BBB handles all complaints for CarMax, Inc..


Additional Information

BBB file opened: June 14, 1999 Business started: 09/01/1993
Type of Entity

Corporation

Business Management
Mr. Steve Spletstoser, General Manager Mr. Thomas J Folliard, C.E.O. Mr. Elia Imler, Marketing/Communications Mr. Paul Machin, New Car Manager Mr. Allen Stearn, Service Manager Mr. Michelle Stone, Paralegal Mr. Lisa K Van Riper, Director Public Relations
Contact Information
Principal: Mr. Steve Spletstoser, General Manager
Customer Contact: Mr. Allen Stearn, Service Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars

Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Industry Tips
Used Cars/Appliances
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.