BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers retail sales of new Kias and used vehicles, service repairs, parts and sales.
Request a Quote
A BBB Accredited Business since
BBB has determined that Best Kia meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Best Kia include:
- Length of time business has been operating
Factors that raised the rating for Best Kia include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Type of Entity
Business ManagementMr. Bob Hogan
Auto Dealers - New Cars
5031 Hwy 153
Easley, SC 29640 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (864) 312-6000(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I recently traded my KIA for another vehicle. During the paperwork process they were told we were going to get our own financing. However they still filed with their banks. I questioned the taxes and tag, and they told me I could transfer my tax and go to my county for a refund in the difference. That was totally incorrect!! I made several phone calls concerning paperwork and never received a call back. It took 5 days and several phone calls until I finally reached a person that could and did assist me.
Desired Settlement: I feel they should reimburse me the difference in the taxes. I also feel their rating should be lower for their lack of customer satisfaction and for processing financial information after they were told we would get our own financing.
Problems with Product/Service
Read Complaint Details
Complaint: Lets start at the beginning, Fist me & my fiance go up to BEST KIA and we were declined to get a car but since I was a first time buyer they told me to bring my dad up to the business because he had no credit but made enough money to co-sign with me. So the next day my dad & I go up to this business & spend around 6 hours with *** trying to see what they could do. Well he told us several times the finance company was going to do it since I had 500 dollars down. Well the end of the day comes to a stop & they say they can't do it because they want 2,000 down. The next day passed & my mom went up there to see if she could co-sign but that was a no also, then I brought my grandma up there that had credit but they said they couldn't do it because she was too old & her credit score was from a long time ago, after spending 15 hours at KIA they asked me to bring my uncle because we all knew he could sign, he gets off work & comes to KIA to co-sign with me, I was told that if I brought my uncle up there they would give a discount off my first payment (******* ** * ***) & that i would get the car that evening, they then tell me that they were going to do it & possible give me the car for 200 dollars a month (******* ***). By the end of the night they give me the car to drive to work, for the next three days I got to drive the car to work and everyday we went up to the dealer ship for 4-6 hours a day & still they couldn't get the contract paper from the finance company. The fourth day they said I need proof from my manager at work that I make more at the end of each month from commission. I get the paper to them & we sign the contract,but they got the address wrong & missed a paper so we had to go up there two more times, now they want me to do a conference call with the finance company about were I work. Im tired of dealing with this company, I signed the contract so they should leave me & my uncle alone after spending over 24 hours there because they couldn't get there stuff straight, & just let me pay!!
Desired Settlement: I just want to stop being harassed!! even though I was promised my first payment would be discounted & that my payments would be $200 a month I really don't care. I just want to be left alone because this inconvenience is intervening with me & my uncle's work!!!!THANK YOU!
Business Response: Thank you for forwarding this matter to my attention.
What the customer describes in her complaint are issues related soley to us trying to assist her in obtaining credit. Best Kia does not make credit decisions; such credit decisions are entirely subject to the third party lender. We offer this assistance as a service to our customers and have no discretion in such activities.
Furthermore, the customer has signed multiple documents which clearly state that she (they) will, in exchange for taking possession of the vehicle prior to third party funding, fully cooperate with any and all items the lender requires. There is no intent to harass or inconvenience this customer. We simply are passing on items that the lender requires in order to fund the contract. If the customer does not cooperate they are in violation of the agreement signed.
My best advice is for all to keep cool heads and cooperate with politeness and professionalism.