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Phone: (864) 591-0263 Fax: (864) 582-2776 195 Image Drive, Spartanburg, SC 29303
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Image Collision Inc include:
- Failure to be transparent about ownership, location, or products/services offered
Factors that raised the rating for Image Collision Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
SC Department of Revenue
300 A Outlet Point Blvd, Columbia SC 29210
Phone Number: 803-898-5000
Type of Entity
Business ManagementMr. Jody Caldwell, Owner
Auto Body Repair & Painting
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: This collision company started repairs without me authorizing. I didn't even have a final estimate and they went ahead and started the repairs (claiming I have voice authorization). I was told I would be given paper work to sign. I specifically said I wanted to see what the damages were before making a final decision. I had to call multiple times and when they said they would call me back they never did. The day I asked when I could get my car back, they said they had were still working on it (which I told them to stop) and it would be ready that afternoon. They told me everything but maybe a wheel balance was done, but agreed to take $150 off my deductible. When I got there I paid, what I had to and drive off. Just to realize my car was still not repaired. The main problem (which was an alignment) was still an issue. They even said they did that making me believe I could drive it home. Not only that but their employees had used my cars sound system for their own personal use. I know this because ally settings were changed, and not like if it was reset. They had tuned it for their own personal use (example tremble was on 7 and mid was on 5, I never change those settings). I thought I would at least pay for the alignment and rim that was damaged. But they didn't even do that. The rim is still damaged and my car won't steer. I pretty much over paid for my bumper to be painted and a fender liner (which I can put in myself for $40, I've done it before). I wanted to get my whole car reprinted white, so why would I even bother having the bumper painted blue again? And they did this part before I even had my estimate which I was waiting for. I shouldn't have had to pay for their mistake. Worst part is they weren't going to own up to any of it. i had to confront them with multiple calls. Image Collision has the worst service I have dealt with. Horrible communication skills, terrible customer service, and no honesty or professionalism.
Desired Settlement: I should not have to pay for their mistake especially since they've given me wrong information multiple times. I want my money back.
Business Response: I AM SORRY *** ****** FEELS THIS WAY AND I CAN HONESTLY SAY THAT IMAGE COLLISION DID EVERYTHING POSSIBLE TO TRY TO PLEASE HIM. AS YOUR EMAIL MESSAGE SAYS , THERE ARE TWO SIDES TO TO A DISPUTE, AND THAT IS CERTAINLY THE CASE HERE . ** ****** DID GIVE US A VERBAL AUTHORIZATION TO DO THE REPAIR SO WE PROCEEDED WITH THE REPAIR PROCESS JUST LIKE WE WOULD ANY OTHER CUSTOMER. ONE OF OUR CUSTOMER SERVICE REPRESENTATIVES CALLED ** ****** 7-17-13 TO UPDATE HIM ON THE REPAIR ( BECAUSE WE REALLY FOCUS ON CUSTOMER SERVICE AND MAKE THE CUSTOMER OUR #1 PRIORITY) AND HE TOLD US TO STOP THE REPAIR AND STATED THAT HE DID NOT WANT ANYTHING ELSE TO HIS VEHICLE . AT THIS POINT IN TIME WE HAD REPLACED HIS LEFT FENDER LINER AND REPAIRED AND REFINISHED HIS FRONT BUMPER COVER. WE IMMEDIATELY STOPPED THE REPAIRS UNTIL WE RECIEVED FUTHER INSTRUCTIONS FROM ** ****** . ON 7-22-13 ** ****** CALLED IN AND WANTED TO KNOW WHEN HIS CAR WOULD BE READY. I ADVISED HIM THAT WE WOULD RE-INSTALL HIS BUMPER AND CLEAN THE VEHICLE AND HE COULD PICK IT UP THAT EVENING. AT THIS TIME I ALSO WENT OVER WITH HIM THAT WE DID NOT REFINISH THE WHEEL IN QUESTION , NOR DID WE DO THE ALIGNMENT , THEREFORE I TOOK THOSE OFF HIS BILL. IN ADDITION I AGREED TO TAKE $150.00 OFF HIS DEDUCTABLE FOR WHAT HE FELT WAS A LACK OF COMMUNICATION. HE SAID THAT WAS FAIR AND THAT HE WAS HAPPY WITH THAT RESOLUTION. APPARENTLY, ** ****** HAS CHANGED HIS TUNE SINCE YESTERDAY 7-25-13 WHEN HE PICKED UP HIS VEHICLE. I JUST FIND IT VERY ODD THAT ON 7-22-13 HE IS HAPPY WITH OUR RESOLUTION AND THEN ON 7-25-13 OR 7-26-13 HE IS FILING A COMPLAINT WITH THE BBB. I FEEL LIKE IMAGE COLLISION HANDLED THIS SITUATION THE CORRECT WAY AND I DO NOT FEEL THE NEED TO EXPLORE ANY OTHER TYPES OF RESOLUTION.