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BBB Accredited Business since
Phone: (864) 277-6051 Fax: (864) 277-0332 810 Mauldin Road, Greenville, SC 29607
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A BBB Accredited Business since
BBB has determined that Eagle Body Works Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
SC Department of Revenue
300 A Outlet Point Blvd, Columbia SC 29210
Phone Number: 803-898-5000
Type of Entity
Business ManagementMr. John Rundell, President Ms. Peggy Rundell, Vice President Ms. Jennifer Rundell, Office Manager
Auto Body Repair & Painting
810 Mauldin Road
Greenville, SC 29607 (864) 277-6051 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Ask for repair of dented door and repaint of rear fender to cover scratches. Several days later the person I dealt with called to say the door needed to be replaced as it was made of aluminum so I OK it but to do the rest of the work, when he rewrote the order he did not include the rear fender, the manager told me he told him I did not want the rear fender done which was a lie. The manager chose to believe his employee not me the customer and took offence that I told him I felt his employee was a liar. We have had work done here several times and was very satisfied and always dealt with the manager who was very professional until this incident, I will now have to get the work done else where - the customer should come first! I found the employ I first dealt with to me lacking in knowledge and untrustworthy.
Desired Settlement: To make good my original request and apologize for saying that I was lying or misunderstood the person I first dealt with.
Response to complaint:
I'm sorry about the misunderstanding ******* * ******** was having about the repair process and because of that I went up and beyond by picking up his vehicle and bringing it back to the shop to do a touch up on the right rear quarter panel. A few day later he stopped by the shop and said he wasn't satisfied with the paint touch up and he wanted the panel to be repainted; I tried to explain to him we could not just spray paint on the panel without first preparing the panel for paint and also because of the damage on the panel without fixing that damage the panel wouldn't look right. I told him we would be glad to make these repairs but he said he wasn't interested in paying for these repairs.
It was disappointing to me that someone would call a person on our team a lair especially the person we have dealing with our customers. I apologized for the misunderstanding but was not okay that *** ******** continued to call our claims manager a lair. We have build our business on knowledge and trustworthiness and take that very serious. *** ******** was hoping to get the lease expensive repair possible and our claims manager wrote the original quote trying to do a repair to the door but once we tried to repair we realized the fact that the door was aluminum and where the damage was at we would not be able to do a repair that would hold up and that is why we got back with *** ******** to let him know we would need to replace the door instead of repair. Replacing the door is a more expensive repair but this way we can guarantee the repairs.
As for what we are prepare to offer because of this misunderstanding. First again I personally apologize for the misunderstanding and would like to thank *** ******** for the opportunity to work on our communication. Second we are prepared to do the repairs on the right quarter panel and paint that panel at 10% off what it would normally be. The price for these repairs would be around $****
|12/30/2013||Problems with Product/Service|