Business ProfileforFactory Furniture

On 8/15/2023 I purchased a Universal L shaped sectional from Chris K***. It was 1899.00 plus tax. I had a uhaul trailor I had rented and Chris and his employees loaded the sectional and mattress. When I got it home I attempted to link the sectionals together with the mounted hardware alligator clips that were attached underneath the sofa, unaware that they were actually two of the same and that the sofa was defective and had the wrong piece so the sectional would slide. The sofa had a plastic cap on the one leg support with a nail that badly damaged my wood floors. Ive attached pictures for your review. I texted, called numerous times to the store and to Chris's personal cellphone and he would not contact me. I spoke to Mike several times when I called the store trying to reach Chris K***, my salesman. Chris finally on 8/19/2023 returned my phone call. I explained to him in depth what had happened and he said I'll send you pictures of what the connectors under the sofas look like and how they link up. He sent pictures and we sent text messages with photos showing how we have a defective sectional and that it badly damaged my wood floors. Chris said I'll send you the correct piece you can screw it under the sofa and i'll send you some felt pieces so the legs won't scratch the floor. I sent him photos and text messages showing him how bad the damage was and he never responded. He acted so nonchalent and ignored our concerns. I would like a full refund, and for them to pay for the damage to my wood floor. They loaded this sectional and should have seen they were defective , this would have kept me from encountering all of this disappointment and damage.